Glynis Crowe
Daytona Beach,FL
Summary
Dynamic and reliable professional with extensive experience at Subway and Best Western Hotel, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through effective multi-tasking and time management, while maintaining high standards of cleanliness and organization. Recognized for training new staff and fostering a welcoming environment.
Overview
11
11
years of professional experience
Work History
Sandwich Artist
Subway
Roanoke, VA
10.2018 - 04.2022
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of food preparation areas, adhering to safety regulations.
- Assisted customers with menu selections, providing recommendations based on preferences.
- Operated cash register, processing transactions accurately and efficiently.
- Monitored inventory levels, alerting management for restocking needs to prevent shortages.
- Trained new staff on sandwich preparation techniques and customer service protocols effectively.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Customized orders to accommodate special requests, enhancing customer loyalty.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Breakfast Host
Best Western Hotel
Roanoke, VA
05.2011 - 06.2016
- Managed breakfast service operations, ensuring timely and efficient food preparation.
- Assisted guests with menu selections, providing exceptional customer service and support.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to coordinate meal timing and presentation for optimal guest experience.
- Developed daily inventory lists, ensuring adequate supplies for seamless breakfast service.
- Collaborated with front desk staff to accommodate any special requests from guests regarding their breakfast preferences or dietary restrictions.
- Adhered to safety regulations, maintaining proper food handling practices and hygiene standards.
- Streamlined setup process by efficiently arranging tables, chairs, tableware, and buffet stations before each service period.
- Enhanced guest satisfaction by providing attentive and efficient breakfast service.
- Provided swift assistance to guests with mobility challenges or impairments, ensuring their comfort during mealtime.
- Maintained a clean and inviting dining area, promoting a comfortable atmosphere for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
Education
High School Diploma -
Patrick Henry High
Roanoke, VA09.1985
Skills
- Reliability and punctuality
- Cash handling proficiency
- Effective multi-tasking
- Time management
- Customer service
Timeline
Sandwich Artist
Subway
10.2018 - 04.2022
Breakfast Host
Best Western Hotel
05.2011 - 06.2016
High School Diploma -
Patrick Henry High