Genesis Morrobel Ogando
East Rutherford
Summary
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Assistant
Top Credit Consultant
Fair Lawn
05.2024 - Current
- Served as a primary point of contact for clients, providing professional and timely support.
- Assisted clients in reviewing and understanding their credit reports and financial information.
- Collected and accurately entered client data into internal systems and databases.
- Maintained organized records of client interactions, updates, and case progress.
- Communicated with credit bureaus to dispute and resolve inaccurate report items.
- Coordinated communication between clients and internal specialists to ensure efficient service.
- Managed multiple tasks simultaneously, balancing client communication and data entry responsibilities.
- Processed client applications and verified documentation for credit consultation services.
- Prepared and organized client information for reports and internal use.
- Maintained a professional, customer-focused approach in all interactions.
- Ensured office operations ran smoothly by organizing files and maintaining a clean, efficient workspace.
Assistant
DGS Business Solutions
Fair Lawn
10.2022 - 05.2024
- Served as the first point of contact for incoming calls, handling client inquiries and directing calls to appropriate team members.
- Scheduled appointments and maintained calendars to support daily business operations.
- Collected, verified, and entered client information into internal systems with a high level of accuracy.
- Organized and maintained client records and documentation for tax and business services.
- Assisted in preparing forms, reports, and client documentation in a timely manner.
- Tracked payments, invoices, and receipts, ensuring accurate and up-to-date financial records.
- Provided professional customer service by assisting clients with questions and completing required paperwork.
- Supported office operations by managing multiple tasks simultaneously in a fast-paced environment.
Assistant
Bretix Wholesale
East Rutherford
07.2021 - 09.2022
- Assisted with daily warehouse operations, including receiving, organizing, and distributing inventory.
- Picked, packed, and prepared orders for shipment, ensuring accuracy and timely processing.
- Maintained accurate records of inventory, orders, and shipments in internal systems.
- Monitored stock levels and restocked items to ensure efficient workflow.
- Performed quality checks to verify product accuracy and condition before shipping.
- Coordinated with team members to meet daily production and shipping deadlines.
- Operated in a fast-paced environment while managing multiple tasks efficiently.
- Assisted with customer and order inquiries as needed, providing clear and professional communication.
- Maintained a clean, organized, and safe warehouse environment.
Education
Bachelor of Science - Social Work
Rutgers University
Newark, NJ 09.2019 - 05.2021
Skills
- Customer Service & Call Handling
- Data Entry & Accuracy
- Strong Communication Skills
- Multitasking & Time Management
- Organization & Record Keeping
- Attention to Detail
- Microsoft Office (Word, Excel, Outlook)
- Email & Calendar Management
- Inventory Tracking & Order Processing
- Problem-Solving
- Team Collaboration
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Assistant
Top Credit Consultant
05.2024 - Current
Assistant
DGS Business Solutions
10.2022 - 05.2024
Assistant
Bretix Wholesale
07.2021 - 09.2022
Bachelor of Science - Social Work
Rutgers University
09.2019 - 05.2021