Gnalen Mara
Software Developer
Pickerington,OH
Summary
Detail-oriented and reliable professional with strong experience in data entry, document review. Proven ability to identify inconsistencies, maintain accurate records, and meet productivity benchmarks. Bilingual in English and French, with a background in computer science. Hardworking and passionate job seeker with strong organizational skills eager to secure entry level Software Development internship position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Social Media Marketing Manager & Operations Lead
Amy’s Hair Salon
01.2024 - Current
- Maintained confidential employee records and resolved payroll discrepancies with discretion.
- Designed systems to track performance and improve service consistency.
- Analyzed client feedback and digital data to refine service offerings.
Immigration Form Interviewer
E.M. Wafula Immigration Law Firm LLC
10.2022 - 08.2023
- Conducted detailed interviews and ensured accurate documentation of client data.
- Reviewed and verified paperwork for completeness and compliance.
- Maintained organized digital records and flagged inconsistencies.
Outbound Problem Solver
Amazon CMH1
11.2019 - 07.2021
- Monitored operations and resolved customer issues with precision.
- Delivered technical support and ensured compliance with company protocols.
- Supported productivity through proactive problem-solving and documentation.
Cashier
Burlington Coat Factory
04.2019 - 11.2019
- Processed transactions efficiently and maintained organized sales records.
- Promoted loyalty programs and assisted with merchandise displays.
Education
High School Diploma -
Kofi Annan
Conakry, GuineaSome College Coursework - Law (Pre-Law)
Kofi Annan University
Conakry, GuineaAssociate of Applied Science - Computer Science
Columbus State Community College
Columbus, OH05.2026
Skills
- Document Review & Quality Control
- Data Entry & Database Management
- Attention to Detail & Error Identification
- Time Management & Organization
- Basic Computer Operations
- Digital File Handling & Indexing
- Confidentiality & Compliance
- Oral and Written Communication
- JavaScript, HTML, CSS (Technical Foundation)
LANGUAGES
English (Fluent)
French (Fluent)
Timeline
Social Media Marketing Manager & Operations Lead
Amy’s Hair Salon
01.2024 - Current
Immigration Form Interviewer
E.M. Wafula Immigration Law Firm LLC
10.2022 - 08.2023
Outbound Problem Solver
Amazon CMH1
11.2019 - 07.2021
Cashier
Burlington Coat Factory
04.2019 - 11.2019
Some College Coursework - Law (Pre-Law)
Kofi Annan University
Associate of Applied Science - Computer Science
Columbus State Community College
High School Diploma -
Kofi Annan