Gnanendra Nukavarupu
Valparaiso,IN
Summary
ServiceNow professional with a Master's degree in Computer Information Systems and hands-on experience working with the ServiceNow platform. Certified in CSA, CAD, ITSM, and HRSD with strong knowledge of ITSM processes, HR Service Delivery, Service Catalog, CMDB, Business Rules, Client Scripts, and Access Controls. Seeking a ServiceNow Administrator or Developer role to contribute technical skills and grow in an enterprise environment.
Overview
1
1
year of professional experience
1
1
Certification
Work History
ServiceNow Administrator
ClutchPoint LLC
Virginia
03.2025 - Current
- - Administering and maintaining the ServiceNow platform including users, groups, and roles
- - Configuring ITSM modules such as Incident, Problem, Change, and Request Management
- - Managing Service Catalog items, workflows, approvals, and notifications
- - Implementing Access Control Lists (ACLs) and supporting CMDB configuration items
ServiceNow Intern
ClutchPoint LLC
Virginia
09.2024 - 02.2025
- - Assisted in configuring ITSM processes and modules
- - Worked on Business Rules, Client Scripts, and UI Policies
- - Supported Service Catalog setup and data imports using Transform Maps
Education
Master's - Computer Information Systems
Rivier University
Nashua, New HampshireSkills
- ServiceNow, ITSM, HRSD, CMDB, Service Catalog, Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, Import Sets, Transform Maps, REST API (Basic), JavaScript
Certification
- - ServiceNow Certified System Administrator (CSA)
- - ServiceNow Certified Application Developer (CAD)
- - ServiceNow CIS – IT Service Management (ITSM)
- - ServiceNow CIS – HR Service Delivery (HRSD)
WORK AUTHORIZATION
Authorized to work in the United States (F-1 OPT / STEM OPT Eligible)
Timeline
ServiceNow Administrator
ClutchPoint LLC
03.2025 - Current
ServiceNow Intern
ClutchPoint LLC
09.2024 - 02.2025
Master's - Computer Information Systems
Rivier University