Godefroid Mzuri
Baltimore,MD
Overview
4
4
years of professional experience
Work History
Fulfilment Associate
Amazon
Baltimore, MD
10.2021 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
Park Power
Baltimore, MD
01.2020 - 08.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Mentored new employees on procedures and policies to maximize team performance.
Education
Bachelor Of Science (B.S) - Business Administration and Management
Morgan State University
06-2025
Associate in applied science - Business Administration and Management
Baltimore City Community College
08.2023
Skills
- Active Listening
- Communication
- Computer Skills
- Customer Service
- Interpersonal Skills
- Project Planning
- Supervision and Leadership
- Problem Resolution
- Relationship Building
- Data Collection
- Team Development
- Microsoft Excel
- Problem-Solving Abilities
- Microsoft PowerPoint
- Administrative Support
- Microsoft Office Expertise
- Microsoft Outlook
- Time Management
- Adaptability
- Team work collaboration
- Computer Service Skills
Languages
- English, Native or Bilingual
- Swahili, Native or Bilingual
- French, Native or Bilingual
Awards
Meritorious Scholar
Timeline
Fulfilment Associate
Amazon
10.2021 - Current
Customer Service Representative
Park Power
01.2020 - 08.2021
Bachelor Of Science (B.S) - Business Administration and Management
Morgan State University
Associate in applied science - Business Administration and Management
Baltimore City Community College