Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic
Godefroid Mzuri

Godefroid Mzuri

Baltimore,MD

Overview

4
4
years of professional experience

Work History

Fulfilment Associate

Amazon
Baltimore, MD
10.2021 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team
  • Planned and completed group projects, working smoothly with others.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Customer Service Representative

Park Power
Baltimore, MD
01.2020 - 08.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Mentored new employees on procedures and policies to maximize team performance.

Education

Bachelor Of Science (B.S) - Business Administration and Management

Morgan State University
06-2025

Associate in applied science - Business Administration and Management

Baltimore City Community College
08.2023

Skills

  • Active Listening
  • Communication
  • Computer Skills
  • Customer Service
  • Interpersonal Skills
  • Project Planning
  • Supervision and Leadership
  • Problem Resolution
  • Relationship Building
  • Data Collection
  • Team Development
  • Microsoft Excel
  • Problem-Solving Abilities
  • Microsoft PowerPoint
  • Administrative Support
  • Microsoft Office Expertise
  • Microsoft Outlook
  • Time Management
  • Adaptability
  • Team work collaboration
  • Computer Service Skills

Languages

  • English, Native or Bilingual
  • Swahili, Native or Bilingual
  • French, Native or Bilingual

Awards

Meritorious Scholar

Timeline

Fulfilment Associate

Amazon
10.2021 - Current

Customer Service Representative

Park Power
01.2020 - 08.2021

Bachelor Of Science (B.S) - Business Administration and Management

Morgan State University

Associate in applied science - Business Administration and Management

Baltimore City Community College

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Godefroid Mzuri