GODFREY N. MADUKWE
Arlington,Virginia
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cyber Systems Engineering, SME
Peraton INC
10.2023 - 12.2024
- Monitors, analyzes, and detects cyber events and incidents within information systems and networks under general supervision.
- Assists with integrated, dynamic cyber defense, coordinates and maintains security toolsets to support organizations’ continuous monitoring and ongoing authorization programs.
- Establishes a framework by which cyber risk can be measured and quantified in the marketplace.
- Determines security requirements by evaluating business strategies and requirements; researching information security standards; conducting system security and vulnerability analyses and risk assessments; studying architecture/platform; identifying integration issues; preparing cost estimates.
- Implements security systems by specifying intrusion detection methodologies and equipment; directing equipment and software installation and calibration; preparing preventive and reactive measures; creating, transmitting, and maintaining keys; providing technical support; completing documentation.
- Verifies security systems by developing and implementing test scripts.
- Responsible for the design, development, implementation, and integration of a DoD IA architectures, systems, or system components for use within computing, network, and enclave environments.
- Ensures that the architecture and design of development and operational systems are functional and secure. This includes designs for program of record systems and special purpose processing nodes with platform IT interconnectivity.
- Leads highly visible multidisciplinary project teams or initiatives; provides thought leadership.
Sr Principal
Lead Telecom Cyber Systems Engineering
08.2022 - 09.2023
- Participated in the National Telecommunications Security Working Group (NTSWG) in the development of Security Regulations governing OCONUS and domestic systems.
- Provided direct assistance and evaluated Telephony Security in accordance with Industry best practices, installation guidance, and product selection expertise for secure Voice DOS programs.
- Provided technical expertise in support of telephony security assessments and ensure compliance with National Telecommunications Security Working Group (NTSWG) standards and DOS OSPB standards.
- Provided Telephony systems Vulnerability mitigation plans based upon DOS policies/standards.
- Researched and formulated new hardware and software products that provided cost efficient security and risk mitigated upgrade solutions for Department’s secure telephony systems.
- Performed post-installation compliance inspection of telecommunications systems.
- Managed TSP travel, location operating fund budget and equipment budget based on a three-year refresh of hardware and software. Archive and distribute TSP reports; track flow-on actions and activities.
- Provided feedback to design engineers and evaluated end-to-end systems and systems-oriented products through their entire life cycle.
- Worked as expert, conducted research, and evaluated technical performance of software products and overall segments and systems.
- Ensured products and systems comply with requirements and government information assurance and cyber security standards and practices through formal verification methods.
- Verified/validated systems with specific emphasis on network operations and cyber warfare tactics, techniques, and procedures focused on the threat to information networks.
- Assessed performance using evaluation criteria and technical performance measures.
- Prepared assessments and cyber threat profiles of current and planned products based on sophisticated testing, research, and analysis.
- Participated in design reviews of components (hardware and software) to ensure applicability to the current system and traceability of requirements.
- Reviewed test plans/procedures and ensures they verify/validate the requirements. Developed and maintained analytical procedures to meet changing requirements.
- Produced high-quality papers, presentations, recommendations, and findings for senior US government intelligence and operations officials.
Lead Telecom/Network Architect (Avaya) SME
IMC – Army National Guard Readiness Center (ARNGRC)
10.2019 - 07.2022
- Mentored and lead a team of 7 engineers/technicians in support of project efforts and telecommunications service operations.
- Core Hours are 6am – 6pm weekdays and working 9 hours in this window with off-hours for project work as necessary.
- Managed and Supported Avaya Telephony and VOIP Terminologies such as H.323, SIP, T1, PRI’s DS3 projects.
- Managed and Supported call Voice Engineering Initiatives for all Project-related and ongoing operations for voice communication services.
- Implemented and troubleshoot Voice related solutions/incidents/system outages.
- Monitored, reviewed, recommended, tested, and implemented new software revision/ feature sets/ Patch evaluation and periodic system Updates, Upgrades, and refresh.
- Provided operations and maintenance service per defined service level agreements.
- Provided performance metrics across key performance areas (technical, project and team performance).
- Provided Telecom switch and voicemail programming and support, Contact centre (Help Desk) management.
- Managed and provided Support for landline telephony management, Data circuit management, Remote site telecommunications service support.
- Provided support for Wireless devices (e.g., smartphone, satellite phone, table, and hotspot). Supported Fiber and copper cable infrastructure plant maintenance and additions/removals.
- Planned, managed and conducted Command Cyber Readiness Inspections (CCRI) for the VoIP Teams.
Sr. Network Engineer, Government (Voice)
AT&T Technical Services
11.2018 - 09.2019
- Provided Support to Voice engineering, with a focus on voice/real-time communications. Provided project support as well as operations support for Avaya PBX and Cisco data functions. Provided day-to-day O&M escalation support, system upgrades/enhancements, as well as ongoing projects and day-to-day moves, adds, changes (MACs) working closely with the TWD Project Management Organization (PMO) Data/Voice Lead Engineer.
- Responsibilities:
- Supported voice engineering initiatives for all project-related and ongoing operations support for voice communications services.
- Worked closely with PMO Data/Voice Lead and TWD Project Managers to review customer requirements and developed basis of estimates (BOEs), consented to purchase (CTP) material forms, circuit order request forms (CORFs)/quotes, and engineering implementation plans for all project-related initiatives.
- Implemented and troubleshoots enterprise Voice-related solutions/incidents/system outages. Analysed system logs and identifying potential issues with Telecommunication systems.
- Recommended and integrated new Telecommunication Voice, Video and Unified Communications technologies.
- Monitored the Telecommunication Network infrastructure and support state-of-the-art Monitoring and Reporting tools for proactive management to minimize outages to phone systems.
- Monitored reviewed recommended tested and implemented new software revision/feature sets/patch evaluation and trade studies, periodic system refresh.
- Responded to escalated incidents and service requests from TWD Service Delivery/Operations Teams, coordinates planned maintenance activities, coordinates/facilitates planned/unplanned service outages, and ongoing project-related support activities.
- Frequently communicated with Team Leads on upcoming projects, system maintenance activities, and unplanned events to ensure staff are prepared to support the Department of State.
- Promptly responded to all critical/high and/or VIP incidents or service requests and resolves within service level targets and/or scheduled timeframes.
- Monitored ticket queues are actively monitored to ensure customer tickets and service requests are promptly addressed.
- Maintained enterprise awareness of system maintenance and outages, as well as world events that could impact IT operations.
- Communicated all planned/unplanned service outages to management/leads and Senior Watch Officers supporting the IT Operations Centre.
Lead (Sr.) Avaya Engineer
Sky Communications for Department of Justice, Bureau of ATF
10.2015 - 07.2017
- Managed Nation-wide Avaya installations for Department of Justice Bureau of Alcohol, Tobacco, and Firearms (ATF):
- Lead the Upgrade and update of existing Avaya Gx50 media gateways and servers; Aura CM 5.x/6.x/7.x ; Session and Systems Managers 6.x/7.x; AES servers 5.x/6.x/7.x; Aura Messaging 5.x with Mutare Message Mirror; ETM (PRI management /monitoring) applications; CXM call recording supporting Joint Security operations center (JSOC).
- Identified opportunities to simplify and keep the Voice Network and related infrastructure current.
- Consistently reviewed and monitored the infrastructure to assure platform stability and efficiency of the Voice services.
- Communicated effectively with end-users, vendors and Government stakeholders to identify business needs, development efforts and evaluated alternative technical solutions and strategies.
- Brought a failed Aura Conferencing Server 8.x /Avaya Equinox/Breeze systems project to a successful implementation, fully tested and in production.
- Worked independently majority of the times and in some cases in collaboration with the Network and Security Group on various projects detailing out requirements for new systems installations and applications roll out.
- Executed regularly scheduled IT General Controls tasks and processes, attending and few times managing change advisory board (CAB) meetings.
- Trained and supported Department of Justice Telecommunications engineers charged with managing vast Telephony estate of over 400 Federal Government locations nationwide.
Lead (Sr.) Avaya UC Consultant Engineer
Clearbridge Technology Group for AT&T Consulting
01.2015 - 07.2016
- Conducted requirement analysis of Unified Communication (UC) for the entire Highmark Communication network.
- Provided daily support for Highmark BCBS Avaya Voice network SIP UCC related telephony design & engineering activities.
- Assisted with configuration and implementation of Highmark BCBS Avaya Voice Network SIP Unified Call Center (UCC) platforms.
- Led and assisted with troubleshooting Highmark BCBS Avaya Voice Network SIP UCC development related issues as required.
- Provided end-to-end design and implementation support for Highmark BCBS Avaya Voice Network SIP UCC telephony products at the Highmark BCBS Data center and Call Center level.
- Managed Highmark BCBS Avaya Voice Network SIP UCC engineering project related activities to timeline objectives.
- Provided technical expertise and leadership in the design, testing, implementation, and support of Highmark BCBS Avaya Voice Network SIP UCC deployments.
- Discovered and assessed current environment (Highmark has most of this information already)
- Determined UC/SIP Client integration options and present that data as a deliverable.
- Developed and explained the most likely UC/SIP solution and alternatives.
- Determined with Highmark on the mix of tier one-manufacturer products that should be leveraged to fulfil requirements.
- Reviewed the most qualified alternatives available to enhance the base UC architecture with SIP.
- Evaluated the proposed solution alternatives and recommend the most rational architecture for Highmark.
- Developed an actionable Transformation Roadmap that guides Highmark from the current state to the recommended future state over a suitable time.
- Provided quantitative/financial reference points and a qualitative (e.g. productivity) benefit summary to assist Highmark in justifying the commitment to the new architecture.
Contact Center Systems Engineer (AVP Level)
Barclays Bank Delaware
04.2013 - 09.2014
- Managed existing infrastructure upgrades and updates with diverse technical staff providing telephony operations management and support in Avaya/Cisco/Verint/Aspect UIP/ CMS call center environment.
- Responsible for ensuring that all telecommunications infrastructure and equipment are maintained within predefined specifications; proactively addressing problem areas to ensure appropriate corrective measures are taken to avoid adverse customer and user impact.
- Actively involved in all Telecommunications contract for product and services needed to support internal and external telephony call center initiatives.
- Managed the development of project plans for the implementation of new telecommunications technologies and systems roadmap to 2017 reporting to next level of management and outside vendors.
- Accomplishments:
- Led the management of existing infrastructure upgrades and updates projects with diverse technical staff that provides telephony operations management and support in Avaya/Cisco/Verint/Aspect UIP/ CMS Call Center environment with no adverse customer or user impact.
- Engaged Networking, IVR and Middleware teams in biweekly and monthly update meetings for cross-impact discussions on various ongoing project initiatives, incidents and problem resolutions.
- Mentored other systems engineers for guidance on all issues VoIP and quality assurance that drives systems availability.
- Attended all Change Management biweekly scheduled conference calls, monitoring and approving changes to Barclays Telephony Call Center environment.
- Handled technical and employee issues within the Call Center group that drive effective and timely systems operations in a fast-paced, dynamic Call Center environment with all accompanying critical decisions to move initiatives forward.
- Diagrammed evolving Call Center environment with changing systems initiatives for the implementation of Barclays “Center of Excellence” on proposed “follow-the-sun” policies using Microsoft Visio 2010.
Senior Telecommunication Analyst, Edge Professional Services Contract
Federal Reserve Board of Governors
12.2011 - 12.2012
- Performed over-all Health Systems assessment of existing Voice and Video Network infrastructure of the Federal Reserve Board of Governors in Washington DC.
- Managed a staff of two in scheduling belated updates and upgrades to existing Voice and Video servers and associated operating systems and endpoints using FISMA guidelines and Change Management policies of the Federal Reserve Board.
- Made out Requests for Proposals (RFP) required for implementation of proposed upgrades to Voice and Video equipment.
- Helped in the acceptance and analysis of vendor bids on all submitted request for proposals (RFPs)
- Used Microsoft Visio/project 2010, designed a proposed “Quality Assurance Collaboration Test Environment” laboratory Voice Network and made out a work-order for assisting Vendor implementation on all needed equipment and software. The proposed Quality Assurance collaboration test environment laboratory is scheduled to use Avaya Agile Communication Environment (Avaya ACE) and Microsoft Lync 2010 – using Avaya PBX as the Call Controller.
- Produced and Updated Voice and Video Network diagram of the Federal Reserve Board of Governors using Microsoft Visio 2010.
- Organized Vendor proposals for equipment needed for the ‘Quality Assurance (QA) Collaboration Test environment laboratory’ and produced budgetary numbers needed for the approval of the proposed Quality Assurance laboratory.
- Deployed (Windows 2008) HTTP Server environment for testing firmware updates to Voice and Video endpoints of the Federal Reserve Board of Governors before migrating new firmware to production network.
- Assisted the implementation of Contingency Voice and Video network system located in Virginia and Baltimore: with emphasis on redundancy, resiliency, and recoverability of services in the event of any disaster at the Washington DC office location of the Federal Reserve Board of Governors.
- Assisted with the project scheduling, management and testing of ongoing migration to Microsoft Lync 2010/Skype from IBM Lotus Notes using Microsoft Project 2010.
- Pursued funding, documented implementation plans for the Quality Assurance Collaboration Test environment laboratory early year 2013 approved budget.
- Provided daily support of end-users on all troubled ticket and reported incident issues on desktops, voicemail during and after-hours using CA Unicenter Service Desk.
Education
Graduate Coursework - Computer Sciences
University of Delaware
Newark, DelawareBachelor of Science (B.Sc.) - Computer Science
University of Nigeria
Nsukka, Nigeria06.1984
Skills
Training and mentoring
Certification
- Extreme Network Design Specialist
- CompTIA Convergence+
- CompTIA Project+
- CompTIA PenTest+CE
- Convergent Telephony Professional, CTP+ 2007
- CompTIA Security+ CE;
- CompTIA Cloud+CE
- CompTIA Cyber Security Analyst CySA+ CE
- CompTIA Advanced Security Practitioner CASP+ CE
- CompTIA Network Vulnerability Professional CNVP
- CompTIA Secure Cloud Professional CSCP
- CompTIA Security Analytic Expert CSAE
- CompTIA Secure Infrastructure Expert CSIE
- Certified Information Systems Security Professional CISSP
- Former Avaya Certified Expert Engineer (ACE), IP Telephony Design, Implement and Support; Avaya Certified Specialist (ACS, IP Telephony Design, Implement and Support; Avaya Certified Associate (ACA) Modular Messaging, Contact Center Management, Voice Services Management
Additional professional experiences
- Senior Network Engineer – Voice Engineer (Contract): Ajilon Consulting (PHI, Inc.), Newark, Delaware 2009 – 2010
- Sallie Mae, Senior Telecommunications Engineer, 2009; Avaya Inc., Regional Solutions Engineer (RSE), 2006-2009; Kudi Air Cargo JFK Airport, Computer Network Specialist, 2004-2006; Delaware State University, Campus Network Support, 1998-2004; Emily P. Bissell Hospital, Wilmington, DE, Mini/Micro-Computer Network Specialist, 1997-1998; Delaware State University Academic Computing Office, Laboratory Technician/PC Network Analyst, 9/1995-10/1997; University of Nigeria Computing Center, Programmer Analyst II, 1985-1988.
Timeline
Cyber Systems Engineering, SME
Peraton INC
10.2023 - 12.2024
Sr Principal
Lead Telecom Cyber Systems Engineering
08.2022 - 09.2023
Lead Telecom/Network Architect (Avaya) SME
IMC – Army National Guard Readiness Center (ARNGRC)
10.2019 - 07.2022
Sr. Network Engineer, Government (Voice)
AT&T Technical Services
11.2018 - 09.2019
Lead (Sr.) Avaya Engineer
Sky Communications for Department of Justice, Bureau of ATF
10.2015 - 07.2017
Lead (Sr.) Avaya UC Consultant Engineer
Clearbridge Technology Group for AT&T Consulting
01.2015 - 07.2016
Contact Center Systems Engineer (AVP Level)
Barclays Bank Delaware
04.2013 - 09.2014
Senior Telecommunication Analyst, Edge Professional Services Contract
Federal Reserve Board of Governors
12.2011 - 12.2012
Graduate Coursework - Computer Sciences
University of Delaware
Bachelor of Science (B.Sc.) - Computer Science
University of Nigeria