Godfrey Santillana

• Offered guidance and advice to help cultivate self-esteem and community involvement.
• Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
• Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
• Identified risk and resiliency factors within individual youth, peer group, family, school and community and developed strategies for intervention
• Provided individual counseling services students with adjustment issues and partnered to facilitate weekly support groups.
• Assessed clinical risk and danger to children and families and determined appropriate level of response and intervention.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Displayed sensitivity to cultural and linguistic needs of clients and families served.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• Helped patients to deal with realities of medical diagnoses and develop coping skills.
• Led up to 5 individual sessions per week and 2 group therapy meetings.
• Recorded client information on special flow sheets, accurately indicating suicidal precautions, sleep flow and restraints.

Operated under licensing guidelines to protect health,

safety and well-being of patients

• Managed program paperwork and child records to comply with state requirements.
• Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
• Attended approved training and continuing education courses to maintain certifications.
• Evaluated staff and offered guidance to enhance knowledge, skills and professional development to optimize learning environment.
• Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
• Resolved conflicts and administered corrective action to foster positive experience for children and staff.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

• Contributed to client retention by consistently providing outstanding customer service to clients
• Offered advice and assistance to 8 people under me, paying attention to special their needs, or wants, with respect to doing their jobs, while concerning the agencies best interest
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Consulted with outside parties to resolve discrepancies and create expert solutions.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded proactively and positively to rapid change.
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Maintained energy and enthusiasm in fast-paced environment
• Led projects and analyzed data to identify opportunities for improvement
• Onboarded new temps by entering employee information into systems