Accomplished Registered Nurse and Veterinary Hospital Manager with a proven track record at UF Health-Shands, excelling in medication administration and fostering compassionate patient care. Demonstrated ability to enhance patient satisfaction and streamline operations, leveraging strong clinical judgment and empathy. Skilled in mentoring staff and improving workflow efficiency, embodying leadership and dedication to high-quality care. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.