Tamara Pence
Valrico
Summary
Professional Patient Coordinator with extensive experience in patient management and administrative support. Proven ability to enhance patient scheduling efficiency and streamline medical records management. Skilled in insurance verification and fostering effective communication among healthcare teams. Committed to achieving optimal patient outcomes through reliable and focused service.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator
Stafford Dentistry
01.2023 - Current
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Verified patient insurance eligibility and entered patient information into system.
- Managed social media accounts for optimal audience engagement and increased online presence.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
Patient Care Assistant - Mother/Baby Unit
Lakeland Regional Health Medical Center
12.2021 - 01.2023
- Assisted nurses with daily patient care tasks with mom and baby, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Gathered medical information, weight and height measurements and vital signs.
- Enhanced patient comfort by providing compassionate and attentive care.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Participated in ongoing training opportunities to stay current on best practices within the field of patient care.
Wedding and Portrait Photographer
Tammy Pence Photography
03.2010 - 06.2019
- Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
- Photographed high-quality images for both print and internet distribution.
- Performed advanced computer processing of images for clients.
- Managed correspondence with clients, documented interactions and tracked data transfers with manual and automated strategies.
- Selected and set up appropriate props, backdrops and lighting.
- Planned and prepared for all on-location and studio shoots.
- Built brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Considered business demands and customer preferences when developing pricing structures and marketing plans.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Defined and recommended detailed solutions to capture images.
- Mentored junior photographers, offering guidance on techniques and business practices to enhance their professional development.
- Established a strong online presence through social media platforms, website updates, and blogging efforts – driving increased traffic and inquiries.
- Built a loyal customer base through effective marketing strategies and word-of-mouth referrals, resulting in repeat business.
Education
Bachelor of Arts - Photography
Washburn University
Topeka, KS05-1991
High School Diploma -
Shawnee Mission Northwest High School
Shawnee Mission, KS05.1987
Skills
- Written and oral communication
- Empathy and care
- Active listening
- Relationship management
- Problem solving
- Insurance verification
- Multitasking
- Composure under pressure
Accomplishments
- Awarded the "Best of The Knot Weddings" in both 2017 and 2018-an honor given to the top 10% of photographers nationwide, based on exceptional client reviews and outstanding customer satisfaction.
Timeline
Patient Care Coordinator
Stafford Dentistry
01.2023 - Current
Patient Care Assistant - Mother/Baby Unit
Lakeland Regional Health Medical Center
12.2021 - 01.2023
Wedding and Portrait Photographer
Tammy Pence Photography
03.2010 - 06.2019
Bachelor of Arts - Photography
Washburn University
High School Diploma -
Shawnee Mission Northwest High School
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