5 Years of experience working within healthcare services management
Over 3 Years’ experience working in the project management field with a passion for solving social problems/issues
Over 3 Years of experience with the corporate financial services / transactions and fraud dispute resolution
Experience with information technology/operations, monitoring, and software management
Concentrations in business operations and general business /management activities or functions.
Overview
12
12
years of professional experience
Work History
Sales Manager
MNG Inc
01.2023 - Current
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
Passionate about learning and committed to continual improvement.
Proved successful working within tight deadlines and a fast-paced environment.
Strengthened communication skills through regular interactions with others.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Paid attention to detail while completing assignments.
Worked flexible hours across night, weekend and holiday shifts.
Developed and maintained courteous and effective working relationships.
Identified issues, analyzed information and provided solutions to problems.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Cultivated interpersonal skills by building positive relationships with others.
Founder and CEO
ClairLawson Inc
01.2022 - Current
Provide strategic input and leadership on decision-making issues affecting organization, specifically evaluating potential mergers, acquisitions, or partnerships
Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Managed financial, operational and human resources to optimize business performance.
Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Initiated strategy to drive company growth and increase market share and profitability.
Identified business development challenges and customer concerns for proactive resolution.
Created organization's mission and vision statements for use by employees.
Act as strategic advisor and consultant offering expert advice on contracts, negotiations, or business deals corporation may enter
Mentor and interact with staff members at all levels to foster growth and encourage development among senior executive team and all staff members
Communicate effectively and establish credibility throughout organization and with Board of Directors as effective developer of solutions to business challenges
Implement, improve, and enforce policies and procedures that will increase financial and operational effectiveness of company
Collaborate with medical staff leaders to coordinate daily business operations activities.
Managed time efficiently in order to complete all tasks within deadlines
Demonstrated respect, friendliness and willingness to help wherever needed
Organized and detail-oriented with strong work ethic
Used critical thinking to break down problems, evaluate solutions and make decisions
Developed and maintained courteous and effective working relationships
Identified issues, analyzed information and provided solutions to problems
Skilled at working independently and collaboratively in a team environment
Self-motivated, with a strong sense of personal responsibility
Proven ability to learn quickly and adapt to new situations
Worked well in a team setting, providing support and guidance
Worked effectively in fast-paced environments
Excellent communication skills, both verbal and written
Passionate about learning and committed to continual improvement
Proved successful working within tight deadlines and a fast-paced environment
Strengthened communication skills through regular interactions with others
Organized and detail-oriented with a strong work ethic
Adaptable and proficient in learning new concepts quickly and efficiently
Paid attention to detail while completing assignments
Worked flexible hours across night, weekend and holiday shifts
Participated in team projects, demonstrating an ability to work collaboratively and effectively
Cultivated interpersonal skills by building positive relationships with others
Senior Fraud Dispute Resolution Specialist
Target Corporate
08.2020 - Current
Research and managing guests’ credit card fraud disputes, ensuring resolutions within regulatory timeframe and standards guidelines
Strictly follow and adhere to processes that ensure issues are resolved efficiently and effectively while striving to deliver best guest’s experience
Use effective communication, and critical thinking skills, collaborating with team other members/ leaders, as needed to ensure accurate and timely completion of assigned tasks
Working in environment that is constantly challenging and fast paced, requiring multi-tasking, and using cutting-edge technological tools to drive success
Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints
Advised parties on dispute resolution processes, policies and procedures, helping disputants make informed choices
Formulated focused and individualized resolutions aimed to peacefully settle disputes
Researched and analyzed individual parties' positions to understand dispute background
Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement
Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes
Reviewed legal documents and contracts to determine potential conflicts and disputes
Prepared written opinions or decisions regarding cases
Conducted interviews with disputants, witnesses and any additional relevant groups or individuals
Trained arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity
Skilled at working independently and collaboratively in a team environment
Self-motivated, with a strong sense of personal responsibility
Proven ability to learn quickly and adapt to new situations
Worked well in a team setting, providing support and guidance
Worked effectively in fast-paced environments
Managed time efficiently in order to complete all tasks within deadlines
Demonstrated respect, friendliness and willingness to help wherever needed
Excellent communication skills, both verbal and written
Passionate about learning and committed to continual improvement
Proved successful working within tight deadlines and a fast-paced environment
Organized and detail-oriented with a strong work ethic
Strengthened communication skills through regular interactions with others
Adaptable and proficient in learning new concepts quickly and efficiently
Used critical thinking to break down problems, evaluate solutions and make decisions
Paid attention to detail while completing assignments
Worked flexible hours across night, weekend and holiday shifts
Developed and maintained courteous and effective working relationships
Identified issues, analyzed information and provided solutions to problems
Participated in team projects, demonstrating an ability to work collaboratively and effectively
Cultivated interpersonal skills by building positive relationships with others
Certified Benefits Agent
American Income Life Insurance Company
01.2020 - 12.2020
Served/ helped working class families with their life, supplemental health, and accident insurance needs
Provided insurance solutions for members of labor unions, credit unions, and associations.
Interacted with clients to prepare necessary documentation
Worked with team to prepare commitment and pre-approval letters
Reviewed income documents from clients and assessed suitable solutions
Interviewed borrowers and took loan applications
Interacted with clients to prepare necessary documentation.
Worked with team to prepare commitment and pre-approval letters.
Reviewed income documents from clients and assessed suitable solutions.
Explained very technical financial information to applicants in easy to understand language.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Researched and updated industry knowledge on changing legislation and regulations.
Sale Agent
Financial Group
01.2020 - 09.2020
Provided members with quality, friendly service, which best suits their financial service needs.
Assisted call-in customers with questions and orders
Increased sales and customer satisfaction through personalized servicing
Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns
Offered each customer top-notch, personal service to boost sales and customer satisfaction
Explained features and advantages of [Type] products or services to promote sales
Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments
Identified new targets, developed new business opportunities and presented product lines to customers
Logged reports, expenses, receipts, and sales in company database
Negotiated pricing with vendor suppliers to fit customer budgets and generate maximum gross profit
Spoke to customers in native language to increase loyalty and establish relationships
Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
Used Salesforce CRM software to record personal information and purchases of contacted prospects
Used [Software] to track pipeline activity and analyze sales trends
Adjusted sales scripts to better target needs of specific individuals, boosting sales by [Number]%
Managed largest region for organization from initial contact through to closing and servicing
Trained and mentored new sales representatives
Assisted call-in customers with questions and orders.
Increased sales and customer satisfaction through personalized servicing.
Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Identified new targets, developed new business opportunities and presented product lines to customers.
Used Salesforce CRM software to record personal information and purchases of contacted prospects.
Used customer insights to develop innovative sales strategies to increase sales.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Certified Central Service Technician
M Health Fair View
12.2017 - 02.2020
Ensured that all patients’ care and surgical supplies, instruments, and equipment were properly decontaminated, inspected, Prep and packaged, stored, distributed, inventoried, and reprocessed in a quality and timely manner through the health system
Knowledgably ensures the appropriate use of technologies such as but not limited to SPM, tube system, copy and fax machine, epic, email etc
And assisted with other duties as needed.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
Installed new equipment and explained operation and routine maintenance protocols to customers
Responded to customer inquiries quickly and professionally to increase satisfaction
Inspected equipment to diagnose operational issues
Explained diagnostic findings to customers and outlined repair or service options
Adhered to safety protocols and policies to reduce workplace hazards
Maintained accurate records of service calls and customer interactions for training and accountability purposes
Evaluated systems according to predetermined checklist and noted issues
Responded to problems reported by customers by troubleshooting and resolving hardware and software issues
Assisted training end users on proper use of hardware and software to deliver excellent customer service
Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations
Diagnosed and repaired hardware, software and network issues to mitigate disturbances
Provided technical support and maintenance services for range of computer hardware and software
Developed user manuals and technical documentation to increase usability
Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats
Tested systems, noting issues and completing preventive maintenance
Diagnosed and repaired problems with electrical and mechanical systems
Worked with diverse types of weather and ground conditions
Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained
Inspected, evaluated and calibrated electrical and mechanical systems and components
Demonstrated to customers proper methods for operating equipment after it had been installed
Managed maintenance activities, supervised staff and inspected equipment
Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs
Followed established procedures for inspection of belts, drives and motors, performing needed maintenance
Wrote and revised maintenance procedures
Researched and implemented new technologies and equipment
Checked, repaired and repacked survival equipment to meet specifications
Liaised with internal departments to optimize productivity and efficiency
Spread out articles or materials and examined for holes, tears and other defects
Cleaned stains from fabric or garments using spray guns and cleaning fluid
Trimmed cut or torn fabric using scissors or knives and stitched trimmed edges together
Measured and hemmed curtains, garments, and canvas coverings to size using tape measures
Stamped grommets into canvas using mallets and punches or eyelet machines
Patched holes, sewed tears and ripped seams or darned defects using needles and thread or sewing machines
Sewed fringe, tassels and ruffles onto drapes and curtains and buttons and trimming onto garments
Monitored inventory levels to keep all medical equipment properly stocked.
Collaborated with medical staff to confirm availability of medical equipment for patient care.
Troubleshot medical equipment malfunctions and reported issues to appropriate personnel.
Provided support to medical staff in resolving medical equipment problems.
Assisted with development and coordination of medical equipment inventories.
Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
Evaluated medical equipment and recommended upgrades when necessary.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Adaptable and proficient in learning new concepts quickly and efficiently.
Chief Administrator
International Outreach Ministries
01.2015 - 01.2017
Research and managing guests’ credit card fraud disputes, ensuring they are resolved within regulatory timeframe and standards guidelines
Managed the daily operations and maintenance office supplies and records
Coordinated, planned, and executed church events and activities
Assisted with workplans and budgets creation, paid bills, and oversaw payrolls, and tracked and recorded church’s cashflow from tithes, offerings, and donations
Recruited and hired staff and volunteers and oversaw their responsibilities and functions
Handled ministries’ communications and publications, created and distributed bulletins and newsletters
Oversaw church’s facilities maintenance and security operations
Assisted with scheduling meetings, renting church equipment and facilities, and enforcing church policies for facilities usage
Built and maintained relationships with the congregation and community.
Guided staff and provided opportunities for growth by encouraging creativity and ownership
Conducted scheduled review and evaluation of systems and processes to maintain efficiency and proficiency across enterprise
Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues
Developed corrective action plans for potential areas of compliance vulnerability
Promoted collaborative and coordinated planning to achieve goals and objectives
Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees
Leveraged data, implemented new technology and revised procedures to support change
Evaluated organizational performance by gathering, analyzing and interpreting data and metrics
Maintained internal accuracy and transparency controls in accounting and bookkeeping
Developed and tracked progress of annual operations budget of $[Amount]
Exercised good judgment by employing contemporary management principles and supervisory practices
Prepared quarterly financial statements in [Software] for meeting presentation
Maintained overall safe work environment with employee training programs and enforcement of safety procedures
Optimized customer experience by delivering superior services and effectively troubleshooting issues
Collected, arranged, and input information into database system
Evaluated customer needs and feedback to drive product and service improvements
Gathered, organized and input information into digital database
Educated staff on organizational mission and goals to help employees achieve success
Evaluated staff performance and provided coaching to address inefficiencies
Frequently inspected production area to verify proper equipment operation
Conducted regular reviews of operations and identified areas for improvement
Developed effective improvement plans in alignment with goals and specifications
Helped meet changing demands by recommending improvements to business systems or procedures
Created and managed project plans, timelines and budgets
Generated reports detailing findings and recommendations
Developed and updated tracking spreadsheets for process monitoring and reporting
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
Maintained database systems to track and analyze operational data
Devised and implemented processes and procedures to streamline operations
Observed packing operations to verify conformance to specifications
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
Supported creation of detailed, technical financial models to value potential acquisition targets
Guided staff and provided opportunities for growth by encouraging creativity and ownership.
Conducted scheduled review and evaluation of systems and processes to maintain efficiency and proficiency across enterprise.
Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
Developed corrective action plans for potential areas of compliance vulnerability.
Promoted collaborative and coordinated planning to achieve goals and objectives.
Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees.
Exercised good judgment by employing contemporary management principles and supervisory practices.
Prepared quarterly financial statements in [Software] for meeting presentation.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Maintained internal accuracy and transparency controls in accounting and bookkeeping.
Evaluated organizational performance by gathering, analyzing and interpreting data and metrics.
Leveraged data, implemented new technology and revised procedures to support change.
Collected, arranged, and input information into database system.
Gathered, organized and input information into digital database.
Educated staff on organizational mission and goals to help employees achieve success.
Evaluated staff performance and provided coaching to address inefficiencies.
Helped meet changing demands by recommending improvements to business systems or procedures.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Production Technician
Smithfield Food Group
01.2014 - 01.2015
Production, assembly, packaging, storage, and shipping of products
Skilled at working independently and collaboratively in a team environment
Self-motivated, with a strong sense of personal responsibility
Proven ability to learn quickly and adapt to new situations
Worked well in a team setting, providing support and guidance
Worked effectively in fast-paced environments
Managed time efficiently in order to complete all tasks within deadlines
Demonstrated respect, friendliness and willingness to help wherever needed
Excellent communication skills, both verbal and written
Proved successful working within tight deadlines and a fast-paced environment
Strengthened communication skills through regular interactions with others
Organized and detail-oriented with a strong work ethic
Adaptable and proficient in learning new concepts quickly and efficiently
Used critical thinking to break down problems, evaluate solutions and make decisions
Paid attention to detail while completing assignments
Worked flexible hours across night, weekend and holiday shifts
Developed and maintained courteous and effective working relationships
Identified issues, analyzed information and provided solutions to problems
Participated in team projects, demonstrating an ability to work collaboratively and effectively
Cultivated interpersonal skills by building positive relationships with others
Promptly documented and reported all defective equipment and hazardous conditions.
Performed setup of production equipment to establish optimal performance.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Lubricated and cleaned parts to perform routine maintenance on production equipment.
Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
Executed continuous improvement initiatives to streamline production processes.
Collaborated with engineering and other departments to meet production goals and promote teamwork.
Suggested and implemented new ideas to improve quality, reduce cost, and support production work environment.
Aided in setting up and breaking down production equipment and stages to help prepare production area for filming and properly store equipment after use.
Adjusted machines to increase productivity for runs.
Implemented and maintained quality control systems to verify product compliance.
Utilized calipers, micrometers and height gauges to calibrate and adjust machinery.
Inspected finished products for quality and adherence to customer specifications.
Inspected products and machines to maintain quality and efficiency.
Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Project Manager
Forum for African Women Educationist, Monrovia
01.2012 - 01.2014
Produced and submitted quarterly reports in keeping with allocated timeframe
Designed, organized, and implemented fundraising activities
Produced and Presented media contents programs for publicity
Planned and facilitated capacity building trainings activities.
Planned, designed, and scheduled phases for large projects
Monitored project performance to identify areas of improvement and make adjustments
Coordinated with cross-functional teams to resolve project issues and mitigate risks
Achieved project deadlines by coordinating with contractors to manage performance
Met project deadlines without sacrificing build quality or workplace safety
Provided detailed project status updates to stakeholders and executive management
Identified plans and resources required to meet project goals and objectives
Developed and initiated projects, managed costs, and monitored performance
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
Coordinated material procurement and required services for projects within budget requirements
Prepared and submitted project invoices for review and approval
Developed and implemented strategic project plans to meet business objectives
Managed projects from procurement to commission
Negotiated and managed third-party contracts related to project deliverables
Drafted project reports to identify successful outcomes, insights and future recommendations
Monitored project progress, identified risks and took corrective action as needed
Maintained open communication by presenting regular updates on project status to customers
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
Tracked project and team member performance closely to quickly intervene in mistakes or delays
Reported regularly to managers on project budget, progress and technical problems
Developed and implemented project plans and budgets to ensure successful execution
Analyzed project performance data to identify areas of improvement
Recruited and oversaw personnel to achieve performance and quality targets
Sourced, vetted and managed vendors needed to accomplish project goals
Verified quality of deliverables and conformance to specifications before submitting to clients
Facilitated workshops to collect project requirements and user feedback
Planned, designed, and scheduled phases for large projects.
Monitored project performance to identify areas of improvement and make adjustments.
Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Achieved project deadlines by coordinating with contractors to manage performance.
Met project deadlines without sacrificing build quality or workplace safety.
Provided detailed project status updates to stakeholders and executive management.
Identified plans and resources required to meet project goals and objectives.
Developed and initiated projects, managed costs, and monitored performance.
Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Coordinated material procurement and required services for projects within budget requirements.
Prepared and submitted project invoices for review and approval.
Developed and implemented strategic project plans to meet business objectives.
Managed projects from procurement to commission.
Negotiated and managed third-party contracts related to project deliverables.
Drafted project reports to identify successful outcomes, insights and future recommendations.
Monitored project progress, identified risks and took corrective action as needed.
Maintained open communication by presenting regular updates on project status to customers.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Reported regularly to managers on project budget, progress and technical problems.
Developed and implemented project plans and budgets to ensure successful execution.
Analyzed project performance data to identify areas of improvement.
Recruited and oversaw personnel to achieve performance and quality targets.
Sourced, vetted and managed vendors needed to accomplish project goals.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Louis Arthur Grimes School of Law |University of Liberia, University of Liberia
Monrovia, Liberia
2014
undefined
2011
Senior High School Diploma -
Haywood Mission Institute
2004
Skills
Attitudes Abilities
Ability to collaborate effectively with cross-functional teams
Strong organizational and analytical skills
Demonstrated track record of being proactive, managing multiple complex projects simultaneously and focusing on critical priorities with little to no supervision
Ability to write clear and concise summaries of issues
Strong communicator, Strong interpersonal skills, and Ability to maintain confidentiality
Make appropriate critical decisions in high pressure situations without having all the required/desired information
Strong organizational and time-management skills with the ability to juggle tasks on multiple projects
Work well under deadlines;
Self-starter; innovative
Gain the confidence and trust of others through honesty, integrity, and authenticity
Manage processes and systems remotely, Microsoft suites, salesforce, zoom, outlook, email etc
Knowledge of basic business software, Microsoft Office (ie word, excel, email, etc)
Discreet and unbiased
Demonstrate empathy in difficult situations
Provide direct and actionable feedback, motivating through coaching and developing teams to deliver effective
Programs that protect our employees, customers, and the business
Customer Inquiries
Outbound Calls
Customer Satisfaction
Customer Interaction
Dispute Management
Mediate Disputes
Disputant Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Business Development Manager at COLIFE Vacation Homes - Rental & Property Mng.Business Development Manager at COLIFE Vacation Homes - Rental & Property Mng.