Godwill Kpodjia Glikpanu
Churchville,NY
Summary
Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Lead
Target
Rochester, NY
02.2022 - 04.2024
- Demonstrated excellent communication skills in resolving customer complaints in person and on phone calls.
- Responsible for compiling reports on team performance, customer feedback, and service metrics.
- Played a key role in managing the scheduling for employees in my department, ensuring optimal coverage and efficient allocation of resources.
- Responsible for counting, recording, and managing the daily inflow of cash in the accounting office.
- Effectively planned daily responsibilities and delegated tasks to team members to ensure operational goals were met efficiently.
Education
High School Diploma -
Churchville-Chili Senior High School
Churchville, NY06-2022
Skills
- Customer service excellence
- Order Management
- Service support
- Client Engagement
- Staffing oversight
- Google Sheets
- Microsoft Excel
- Google Docs
- Microsoft Word
- Microsoft Outlook Calendar
- Gmail
- Strong written/verbal communication skills
Affiliations
- Photography
- Coding
- Graphic Design
Timeline
Customer Service Lead
Target
02.2022 - 04.2024
High School Diploma -
Churchville-Chili Senior High School
Similar Profiles
Hannah QuinnHannah Quinn
General Merchandise Expert at TargetGeneral Merchandise Expert at Target
ASHLEY SANCHEZASHLEY SANCHEZ
Sales Associate at TargetSales Associate at Target
Esdras TalabertEsdras Talabert
General Merchandise Expert / Closing Expert at TargetGeneral Merchandise Expert / Closing Expert at Target
Erika QuituguaErika Quitugua
Fulfillment Expert and Trainer at TargetFulfillment Expert and Trainer at Target
Terry OakleyTerry Oakley
Co- Owner Moving Company at Self Employed WebCo- Owner Moving Company at Self Employed Web