Summary
Overview
Work History
Education
Skills
Websites
Certification
Activities
Projects
Timeline
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GOGINENI SAI AKHIL

Technical Support Associate
Washington,DC

Summary

Diversely Skilled Technical Analyst with 2+ years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.

Overview

2
2
years of professional experience
5
5
Certifications

Work History

Technical support Associate

The George Washington University
11.2021 - Current
  • I stared this position as a part time in 2021 during my Masters as level 1 I got promoted to level 3 in an year by summer 2022, Then got converted to a Full Time after my Graduation by July 2023 till present
  • I was able to gain knowledge about BMC Remedy, Azure user permissions
  • This position helped me with good customer service management experience and was able to resolve a lot of tickets with a good customer satisfaction and was able to deliver a constant top performance with 2+ year experience.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Recorded and maintained relevant notes for each client and work order.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Network Security Intern

LaYa Solutions
07.2020 - 10.2020
  • During my internship from July 2020 to October 2020 I was able to learn about some tools and technologies used and was successfully able to capture and monitor the network traffic using wireshark, scan the network for open ports on devices using nmap.

Education

Master of Science - CyberSecurity in Computer Science

The George Washington University
Washington, DC
8 2021 - 5 2023

Associate of Applied Science - Computer Security And Information Assurance

The George Washington University
Washington, DC
05.2023

Bachelor of Science - Computer Science Engineering

SRM Institute of Science And Technology
6 2016 - 5 2020

Skills

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Certification

Google CyberSecurity Professional

Activities

  • Active user of Hack the Box
  • Student Athletic Assistant
  • Student Event Assistant
  • Event Organizer

Projects

1. Ecommerce Website, This project was a part of e-commerce security class during my Masters, This was a project where was able to create a running e-commerce website and configure the security to protect it from the various web based attacks like SQL injection, cross site scripting, Remote code execution . Here we used WordPress to create the website, Cloud Flare and AWS to configure security and access management.


 2. Data Slicing and Hybrid Cryptography on Multiple Cloud Storage Systems, This was a cloud security based project done during my under graduate, The project is Slicing the data into 3 parts and encrypting the each part with a different algorithm then storing each part into different buckets of the cloud. Which could help prevent the Data breach chances. Also submitted a paper in the UGC council.

Timeline

Technical support Associate

The George Washington University
11.2021 - Current

Network Security Intern

LaYa Solutions
07.2020 - 10.2020

Master of Science - CyberSecurity in Computer Science

The George Washington University
8 2021 - 5 2023

Associate of Applied Science - Computer Security And Information Assurance

The George Washington University

Bachelor of Science - Computer Science Engineering

SRM Institute of Science And Technology
6 2016 - 5 2020
GOGINENI SAI AKHILTechnical Support Associate