ADRIAN OTIENO
Middlesex,NJ
Summary
Ambitious and adaptable student with knowledge of application development, configuration management, database design and skilled in Java, Python and C++. Adept at troubleshooting and debugging software applications to ensure optimal performance. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for communication by my peers, I can be relied upon to help your team achieve its goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Associate
Rainbow Trinity
02.2022 - Current
- Handles customer complaints and escalates issues according to procedures.
- Troubleshoots issues on device-specific problems, network performance, and internet connectivity.
- Configures and tests new hardware and software.
- Provides customers with overview of installation activity, site-specific information, and access to technical
contacts. - Identifies and solves technical issues with variety of diagnostic tools
- Regards computer software and hardware operation resolved problems.
- Oversees daily performance of computer systems.
Software and AI Engineer Internship
MindHome Inc
05.2023 - 07.2023
- Worked with developers to identify and remove software bugs.
- Wrote clear, clean code for various projects.
- Partnered with team members to learn best practices in software design.
- Analyzed source code to identify functionality issues.
Clerk Cashier
ACME Supermarket
06.2021 - 02.2022
- Built relationships with customers to encourage repeat business
- Worked closely with shift manager to solve problems and handle customer concerns
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Provided efficient and courteous service to customers.
Education
Bachelor of Science - Computer Science
New Jersey Institute of Technology
Newark, NJ05.2025
Skills
- Technical Support and Assistance
- Data Collection
- Knowledge Base
- MS Office Proficiency
- C
- Critical Thinking Skills
- Java and Python
- Debug Software
- Application Programming Interface (API)
- Bug Fixes
- Ability To Multitask
- Excellent Communication
- Problem-Solving
Accomplishments
- MS Office Proficiency
- Norton Antivirus Software
- Programming Languages
- C Language
- Critical Thinking Skills
- Java and Python
- Version Control
- Test Automation
- Debug Software
- Application Programming Interface (API)
- Bug Fixes
- Conflict Resolution
- Ability To Multitask
- Excellent Communication
- Problem-Solving
- Crash Course on Python Certificate Google Coursera
- Course Jan 2023 - Jan 2023
- Java Developer Certificate Course LinkedIn Learning
- April 2023 - Present
Certification
- Crash Course on Python Certificate Google Coursera Jan 2023
- Java Developer Certificate Course LinkedIn Learning April 2023
Timeline
Software and AI Engineer Internship
MindHome Inc
05.2023 - 07.2023
Technical Support Associate
Rainbow Trinity
02.2022 - Current
Clerk Cashier
ACME Supermarket
06.2021 - 02.2022
Bachelor of Science - Computer Science
New Jersey Institute of Technology