MICHAEL G. GREENIDGE
IT Support Professional
BAY SHORE,USA
Summary
Experienced professional with a strong background in IT support and technical troubleshooting. Demonstrated expertise in diagnosing and resolving hardware and software issues, managing networks, and delivering exceptional customer service. Recognized for effective team collaboration, adaptability, and achieving results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools, ensuring seamless IT operations and user satisfaction.
Overview
20
20
years of professional experience
2
2
Certification
Work History
Market Data Support Specialist
HSBC Securities
01.2007 - Current
- Work extensively with various financial services vendors (CME, NASDAQ, Bloomberg, EBS, LSEG).
- Troubleshoot hardware or physical layer connectivity issues with network devices or cabling.
- Troubleshoot end to end network connectivity issues between source and destination end points.
- Monitor check point firewall software and track network traffic between end points.
- Large scale Data Center moves and migrations.
- Manage vendor equipment installation projects.
- Securing contracts for circuit installations from network service providers (Lumen, Crown Castle, TNS, BT RADIANZ, IPC).
- Work with network and firewall engineers to solve network connectivity issues.
- Review firewall tracking logs for connectivity tracking issues.
- Work with various business units to create new inbound and outbound network connectivity between HSBC and various external business partners.
Senior Desktop Support Lead
HSBC Securities
01.2005 - 01.2007
- Day to day desktop support on HSBC corporate desktops and laptops.
- Troubleshoot remote connectivity issues for end users.
- Manage group ticket volume using Remedy call management system.
- Provided guidance for desktop team in terms of troubleshooting complex issues and escalation to 3rd level support.
- Moves, adds and changes as required.
Senior Desktop Support Lead
Alliance Bernstein
01.1998 - 01.2005
- Support Microsoft based environment comprised of Windows2000 Servers supporting Win2k/NT 4.0 desktops and Windows 95/Windows XP laptop clients.
- Day to day 2nd and 3rd level support of all desktop/laptop clients and peripherals.
- Troubleshooting WINS, DNS and IP resolution issues.
- Market Data application support (Bloomberg, Factset, Firstcall, etc.)
- Remote computing support for users utilizing IBM Thinkpads and home pc’s.
- Providing technical support documentation for support engineers.
Education
Computer Technology and Applications Program
Columbia University
New York, NY01.2003
Skills
- Cisco, Microsoft, Bloomberg, LSEG, Confluence,
- Technical support assistance
- Incident management
- ITIL processes
- Problem resolution
- Network protocol expertise
Accomplishments
- 2024-2025 - Achieved large scale Data Center migration of over 25 financial services clients out of end of lease private NYC data center location to Equinix NY6 COLO data center. Responsible for ordering of cross - connects in Equinix NY6. Managing equipment installations and returns. Post migration user acceptance testing. IP scheme conversion.
Certification
MCSE, ITIL
Timeline
Market Data Support Specialist
HSBC Securities
01.2007 - Current
Senior Desktop Support Lead
HSBC Securities
01.2005 - 01.2007
Senior Desktop Support Lead
Alliance Bernstein
01.1998 - 01.2005
Computer Technology and Applications Program
Columbia University
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