Goissy Camacho
Glendale,AZ
Summary
Detail-oriented professional with over 20 years of experience managing high-volume documentation, customer interactions, and multi-party communication in healthcare settings. Proven ability to review and verify records, resolve discrepancies, and ensure compliance with regulatory standards. Skilled in case coordination, accurate documentation, and delivering customer-focused solutions in fast-paced environments. Seeking to leverage transferable skills into a Claim Associate role with State Farm.
Overview
24
24
years of professional experience
Work History
Medical Records Clerk
Advanced Pain Management
Glendale, AZ
07.2012 - Current
- Manage high-volume inbound communications from patients, providers, and third parties, triaging inquiries and ensuring accurate, timely information flow to support case handling and resolution.
- Deliver customer-focused service in a front-facing role, addressing inquiries, coordinating scheduling, and maintaining professionalism in high-volume, time-sensitive environments.
- Maintain and review electronic records for accuracy, completeness, and accessibility, supporting informed decision-making and efficient case processing.
- Process and safeguard sensitive documentation in strict compliance with HIPAA and organizational policies, ensuring confidentiality and regulatory adherence.
- Conduct detailed reviews of medical records, verifying information and resolving discrepancies through direct coordination with healthcare providers to ensure documentation accuracy.
- Utilize multiple digital systems (patient portals, email, electronic fax, Microsoft Office Suite) to streamline workflows, improve efficiency, and support organized case documentation.
Medical Records Clerk
Howard Norman D.O.
Avondale, AZ
06.2002 - 06.2012
- Handled inbound communications from patients, providers, and third parties, assisting with inquiries and routing information to appropriate personnel.
- Provided front desk support by greeting patients, answering questions, and coordinating appointment scheduling.
- Maintained and updated patient records within electronic health record systems, ensuring accuracy and proper documentation.
- Processed medical records in compliance with HIPAA and organizational guidelines, maintaining confidentiality of sensitive information.
- Assisted with reviewing medical documentation and coordinating with healthcare providers to clarify information and support record accuracy.
- Utilized patient portals, email, electronic fax systems, and Microsoft Office tools to manage documentation and support daily workflow operations.
Education
High School Diploma -
Manuel Robles Tovar High School
Esperanza, SONSkills
- Claims Intake & Case Handling
- Documentation Review & Verification
- Investigative Research & Discrepancy Resolution
- Regulatory Compliance (HIPAA)
- Customer Service & Conflict Resolution
- Multi-Party Communication (Patients, Providers, Third Parties)
- Time Management & High-Volume Workload Handling
- Attention to Detail & Accuracy
Timeline
Medical Records Clerk
Advanced Pain Management
07.2012 - Current
Medical Records Clerk
Howard Norman D.O.
06.2002 - 06.2012
High School Diploma -
Manuel Robles Tovar High School