Goissy Camacho
Glendale,AZ
Summary
Detail-oriented professional with over 20 years of experience managing high-volume documentation, customer interactions, and multi-party communication in healthcare settings. Proven ability to review and verify records, resolve discrepancies, and ensure compliance with regulatory standards. Skilled in case coordination, accurate documentation, and delivering customer-focused solutions in fast-paced environments. Seeking to leverage transferable skills into a Claim Associate role with State Farm.
Overview
24
24
years of professional experience
Work History
Medical Records Clerk
Advanced Pain Management
07.2012 - Current
- Manage high-volume inbound communications from patients, providers, and third parties, triaging inquiries and ensuring accurate, timely information flow to support case handling and resolution.
- Deliver customer-focused service in a front-facing role, addressing inquiries, coordinating scheduling, and maintaining professionalism in high-volume, time-sensitive environments.
- Maintain and review electronic records for accuracy, completeness, and accessibility, supporting informed decision-making and efficient case processing.
- Process and safeguard sensitive documentation in strict compliance with HIPAA and organizational policies, ensuring confidentiality and regulatory adherence.
- Conduct detailed reviews of medical records, verifying information and resolving discrepancies through direct coordination with healthcare providers to ensure documentation accuracy.
- Utilize multiple digital systems (patient portals, email, electronic fax, Microsoft Office Suite) to streamline workflows, improve efficiency, and support organized case documentation.
Medical Records Clerk
Howard Norman D.O.
06.2002 - 06.2012
- Handled inbound communications from patients, providers, and third parties, assisting with inquiries and routing information to appropriate personnel.
- Provided front desk support by greeting patients, answering questions, and coordinating appointment scheduling.
- Maintained and updated patient records within electronic health record systems, ensuring accuracy and proper documentation.
- Processed medical records in compliance with HIPAA and organizational guidelines, maintaining confidentiality of sensitive information.
- Assisted with reviewing medical documentation and coordinating with healthcare providers to clarify information and support record accuracy.
- Utilized patient portals, email, electronic fax systems, and Microsoft Office tools to manage documentation and support daily workflow operations.
Education
High School Diploma -
Manuel Robles Tovar High School
Esperanza, SONSkills
- Claims Intake & Case Handling
- Documentation Review & Verification
- Investigative Research & Discrepancy Resolution
- Regulatory Compliance (HIPAA)
- Customer Service & Conflict Resolution
- Multi-Party Communication (Patients, Providers, Third Parties)
- Time Management & High-Volume Workload Handling
- Attention to Detail & Accuracy
Timeline
Medical Records Clerk
Advanced Pain Management
07.2012 - Current
Medical Records Clerk
Howard Norman D.O.
06.2002 - 06.2012
High School Diploma -
Manuel Robles Tovar High School