Gokulnath Dhanaraj

1. Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when

necessary.

2. Enhanced customer satisfaction by providing timely, accurate, and empathetic support.

3. Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for end-users.

Filled out records, staffing sheets, and patient documents.

4. Expedited registration processes by accurately entering patient demographic data into electronic health record system.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.