Michelline R. Goldsmith
Davenport,USA
Summary
Seeking a position with a strong performing company utilizing my application development, human performance, vendor management, budgeting, time management, multitasking and organizational skills.
Overview
23
23
years of professional experience
Work History
SUBSTITUTE TEACHER/EXTENDED DAY ASSOCIATE
All Saints Catholic School
Manassas, VA
10.2021 - 06.2022
- Effectively delivered and followed lesson plans, including test and quizzes provided by the regular teacher to maintain continuous and consistent learning for students
- Encouraged students to participate and facilitated learning by using different teaching techniques such as, interactive methods and game-based activities
- Assigned and helped students with their classwork and homework
- Tracked students’ progress and reported useful information to the regular teacher
- Managed the classroom to maintain positive, tidy and safe learning environment
- Took and reported attendance according to school policy
- Supervised students in the classroom, on the playground during recess, and in the cafeteria during lunch period
STAY-AT-HOME-MOM
Goldsmith Household
Virginia, Iowa, Illinois
01.2011 - 10.2021
- Highly motivated, detail-oriented individual, who manages household accordingly.
- Performed proficient time management to meet schedules and appointments.
- Performed multitasking under pressure and time constraints.
- Effectively communicated rules, procedures, and regulations.
- Provided training, child rearing, and primary childcare for household.
- Motivated, supported, encouraged, and provided positive reinforcement to team members in the household.
- Volunteered in school functions and other charities.
FORMS PROGRAMMER III / TRAINING COORDINATOR
Automatic Data Processing (ADP)
Hoffman Estates, IL
07.2002 - 01.2011
- Planned, developed and deployed classroom training to offshore counterparts with a focus on U.S. automobile dealerships, onshore processes and procedures, and development methodology
- Coordinated and facilitated end user training for the client's F&I managers
- Documented and implemented the processes and procedures for specific workgroup
- Facilitated training for offshore associates on how to effectively use the data mapping tool (PoH)
- Performed Quality Assurance (QA) on deliverables submitted
- Acted as a liaison between the client and associates
- Supported offshore associates during their ramp up time with the systems, forms, F&I and artwork/logos
- Supported all 220 installed client laser forms in the United States
- Primary point of contact for escalations related to offshore-related programming issues and inquiries
- Developed car dealership forms using the Profitability of Hawaii (PoH) software, with components that include Data Mapper, ELF Viewer, and print engines for DEC and Linux systems
- Installed E-forms in the client system and setup printer queues
- Understand the development lifecycle (requirements gathering through post-implementation)
- Extensive exposure in designing, programming, and testing CRM and F&I forms for dealership clients
- Coordinated forms production (i.e., CRM, F&I Elite, F&l Laser Eforms) ensuring installations are performed according to specification and schedule
- Assembled, organized and maintained F&l forms library (generate new forms and update existing forms)
- Managed issues using Clarify (Reflection - Unix Database) Case Tracking System
- Provided technical support to customers, account executives and field service representatives on forms and product installs
- Maintained assigned client base and acted as the primary liaison for ongoing installed system, technical support, and services
- Collaborated with ADP executives in identifying, implementing, and providing additional fee-based services to existing clients
FACILITIES MANAGEMENT COORDINATOR
United Airlines
Elk Grove, IL
01.1999 - 07.2002
- Vendor management, included reviewing RFP's and RFI's, oversaw contractors involved with various facilities projects, audited contracted work to ensure they are performed in compliance with company's stringent requirements
- Acted as a liaison between the company and its outside vendors in determining the costs for any maintenance performed on the facilities.
- Fostered a close relationship with existing vendors ensuring services rendered to the company was done within the company’s stringent deadlines
- Managed open purchase orders, invoicing, and billing
- Investigated invoices to ensure accurate billing and adherence to departmental budget guidelines
- Generated a detailed quarterly report highlighting the company’s compliance with Federal Regulations that mandates a specified amount of business is channeled towards minority owned companies
- Verified and reconciled daily and monthly account information; analyzed transactions to determine accurate account information
- Investigated problem areas and implemented appropriate resolution to better serve customer needs
Education
Bachelor of Arts - Social Science with a Concentration in Sociology, Minor in History
DePaul University
Chicago, Illinois01.1998
Activities
- Feed the Hungry, 2018 - 2021
- School Volunteer, ASCS-VA, 2021 - 2022
- Chicago Cares
- United Way
Timeline
SUBSTITUTE TEACHER/EXTENDED DAY ASSOCIATE
All Saints Catholic School
10.2021 - 06.2022
STAY-AT-HOME-MOM
Goldsmith Household
01.2011 - 10.2021
FORMS PROGRAMMER III / TRAINING COORDINATOR
Automatic Data Processing (ADP)
07.2002 - 01.2011
FACILITIES MANAGEMENT COORDINATOR
United Airlines
01.1999 - 07.2002
Bachelor of Arts - Social Science with a Concentration in Sociology, Minor in History
DePaul University