GONDEN THAO
Sacramento,Ca
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
5
5
years of professional experience
Work History
Student Assistant
California Secretary of State Business Division Program
03.2020 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Interacted with customers by phone, email, or in-person to provide information.
- Organized mass mailings efficiently, ensuring that important information reached intended recipients in a timely manner.
- Mentored new student assistants in office procedures and responsibilities, promoting a positive work environment for all team members.
- Collaborated with various departments to complete assigned tasks.
- Gathered, sorted and scanned documents to enter into computer system.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Labeled digital files and document details using predetermined naming conventions.
- Processed and organized incoming mail for distribution to appropriate departments.
- Improved document quality by conducting thorough inspections and identifying defects in a timely manner.
- Ensured accuracy in data entry, resulting in fewer discrepancies and quicker resolution of issues.
- Reduced errors in check processing by consistently verifying customer information
Crew Member
McDonald's
09.2019 - 01.2020
- Processes and receives customer payments for goods by cash providing correct change as required
- Trained new employees
- Cashier, prepare foods and drinks, clean establishment, replace stock, and assist customers
- Demonstrated ability to greet customers with individual consideration and take food orders
- Acted as a role model and mentor for new trainees engaged in on-the-job training
- Motivated, efficient, accurate and detail-oriented
- Recognized as an outstanding trainer and motivator of sales staffs
- Developed credibility and confidence with customers
- Developed a customized order entry process to meet customers' specific ordering needs, improving accuracy, on-time delivery, and customer satisfaction.
Education
No Degree - Business Administration And Management
Sacramento City College
Sacramento, CA12.2024
Valley High School
Sacramento, CA05.2017
Skills
- Data organization
- Leadership Qualities
- Strong Organization
- Administrative tasks
- Performance Improvement
- Attention to Detail
- Computer and Microsoft Office Skills
- Strong Work Ethic and Dependable
- Collaborative and Team-Oriented
- Flexible Work Schedule
Community Services
2016 Election of Mayor Steve Ly, Managed creation of attention-grabbing, engaging and viral ads promoting why we should elect for Steve Ly., Conferred with representatives of local governments to assess and meet community needs., Maintained clean, neat and operational facilities to provide a successful election., Spoke with community organizations to boost outreach and highlight programs successes., Completed over cold calls to bring in customers to elect mayor of Elk Grove., Oversaw student development through in-depth trainings, workshops, seminars and other learning opportunities., Collected trash and debris from public locations.
Accomplishment Highlights
- Recognized for long hours, commitment to customers, and attention to detail, professionalism, and follow-up.
- Hard-working, goal-oriented, perfectionist, and a team player
- Work well as a team member or independently.
- Demonstrated skill in providing excellent customer service
- Met or exceeded all performance goals to date.
- Demonstrated ability to meet the needs of patrons, dependable, hardworking, reliable, and punctual.
- Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.
- Direct all aspects of staffing, personnel policy, facility maintenance, and customer service.
- Ability to communicate effectively with customers, management, and staff
Timeline
Student Assistant
California Secretary of State Business Division Program
03.2020 - Current
Crew Member
McDonald's
09.2019 - 01.2020
No Degree - Business Administration And Management
Sacramento City College
Valley High School
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