Gonkarnue Koyan
SHARON HILL,Pennsylvania
Summary
Throughout my career, I've obtained numerous years of experience in healthcare, sales, customer service, and design. I am passionate about working with individuals who support medicine and its ability to help the world. I am a personable professional who's eager to learn and willing to take on any challenge.
Overview
16
16
years of professional experience
Work History
Sr. Spclst, Shared Svcs Marketing
Merck Pharmaceuticals
North Wales, PA
01.2023 - Current
- Resolve customer questions and concerns effectively and efficiently through active listening
- Respond to National Service Center and Field Service Center inquiries using knowledge base documents, Prescribing Information/Medication Guide documents, and databases.
- Provide off-label scientific/medical information to Healthcare Professionals in response to unsolicited inquiries
- Document interactions, recording details of inquiries, complaints, comments, and actions taken, including intake of Adverse Events and Product Quality Complaints
- Implement new strategies, share status of operations and key performance metrics, and manage escalated issues
- Manage escalated customer requests to resolution and continually enhance the customer experience to achieve operational excellence
- Served as a role model for mentees by demonstrating strong values and ethical standards.
Logistics Clerk
Merck Pharmaceuticals
Lansdale, PA
06.2022 - Current
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Received all warehouse shipments and logged into the system, delivering a high level of accuracy.
Sterile Processing Operator Level 2
Merck Pharmaceuticals
Lansdale, PA
09.2020 - Current
- Maintained compliance with health, safety, and environmental practices.
- Isolated and prepared equipment for corrective and scheduled maintenance procedures.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Maintained a clean area while assisting in the production process.
Health Care Specialist/Medic/EMT-Basic
New Jersey Army National Guard
Riverdale, NJ
05.2018 - 08.2023
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
Patient Service Rep
Jefferson Medical Group /Jefferson Hospital
Philadelphia, PA
01.2019 - 08.2020
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into an electronic medical record system.
Machine Operator
Bimbo Bakeries USA
Norristown, PA
06.2007 - 12.2018
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Lead Retail Consultant/Sales Manager
Sprint Corporation
Philadelphia, PA
06.2013 - 06.2016
- Perform opening and
closing procedures including Cash Variance Forms, Cash pickups, and Change orders; and Perform BackOffice
duties. - Oversaw sales floor with dedication to timely customer service.
- Consulted with customers to determine requirements and develop effective solutions to meet product, service, or account issue needs.
- Met key performance objectives for sales and customer satisfaction on a consistent basis.
Education
Associate of Applied Science - Health Sciences
Thomas Edison State University
Trenton, NJBachelor of Science - Healthcare Management & Education
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Consumer Engagement
- Product Management and Branding
- Microsoft Office
- Data collection
- Product Positioning
- Research
Timeline
Sr. Spclst, Shared Svcs Marketing
Merck Pharmaceuticals
01.2023 - Current
Logistics Clerk
Merck Pharmaceuticals
06.2022 - Current
Sterile Processing Operator Level 2
Merck Pharmaceuticals
09.2020 - Current
Patient Service Rep
Jefferson Medical Group /Jefferson Hospital
01.2019 - 08.2020
Health Care Specialist/Medic/EMT-Basic
New Jersey Army National Guard
05.2018 - 08.2023
Lead Retail Consultant/Sales Manager
Sprint Corporation
06.2013 - 06.2016
Machine Operator
Bimbo Bakeries USA
06.2007 - 12.2018
Associate of Applied Science - Health Sciences
Thomas Edison State University
Bachelor of Science - Healthcare Management & Education
Rutgers, The State University of New Jersey