Gonkarnue Koyan
SHARON HILL,Pennsylvania
Summary
Throughout my career, I've obtained numerous years of experience in healthcare, sales, customer service, and design. I am passionate about working with individuals who support medicine and its ability to help the world. I am a personable professional who's eager to learn and willing to take on any challenge.
Overview
16
16
years of professional experience
Work History
Sr. Spclst, Shared Svcs Marketing
Merck Pharmaceuticals
01.2023 - Current
- Resolve customer questions and concerns effectively and efficiently through active listening
- Respond to National Service Center and Field Service Center inquiries using knowledge base documents, Prescribing Information/Medication Guide documents, and databases.
- Provide off-label scientific/medical information to Healthcare Professionals in response to unsolicited inquiries
- Document interactions, recording details of inquiries, complaints, comments, and actions taken, including intake of Adverse Events and Product Quality Complaints
- Implement new strategies, share status of operations and key performance metrics, and manage escalated issues
- Manage escalated customer requests to resolution and continually enhance the customer experience to achieve operational excellence
- Served as a role model for mentees by demonstrating strong values and ethical standards.
Logistics Clerk
Merck Pharmaceuticals
06.2022 - Current
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Received all warehouse shipments and logged into the system, delivering a high level of accuracy.
Sterile Processing Operator Level 2
Merck Pharmaceuticals
09.2020 - Current
- Maintained compliance with health, safety, and environmental practices.
- Isolated and prepared equipment for corrective and scheduled maintenance procedures.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Maintained a clean area while assisting in the production process.
Health Care Specialist/Medic/EMT-Basic
New Jersey Army National Guard
05.2018 - 08.2023
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Protected self and others to prevent risk of communicable diseases and comply with safety regulations and procedures.
- Administered basic life and advanced life support to patients at scene, en route to hospital and pre-hospital settings.
Patient Service Rep
Jefferson Medical Group /Jefferson Hospital
01.2019 - 08.2020
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into an electronic medical record system.
Machine Operator
Bimbo Bakeries USA
06.2007 - 12.2018
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Lead Retail Consultant/Sales Manager
Sprint Corporation
06.2013 - 06.2016
- Perform opening and
closing procedures including Cash Variance Forms, Cash pickups, and Change orders; and Perform BackOffice
duties. - Oversaw sales floor with dedication to timely customer service.
- Consulted with customers to determine requirements and develop effective solutions to meet product, service, or account issue needs.
- Met key performance objectives for sales and customer satisfaction on a consistent basis.
Education
Associate of Applied Science - Health Sciences
Thomas Edison State University
Trenton, NJBachelor of Science - Healthcare Management & Education
Rutgers, The State University of New Jersey
New Brunswick, NJSkills
- Consumer Engagement
- Product Management and Branding
- Microsoft Office
- Data collection
- Product Positioning
- Research
Timeline
Sr. Spclst, Shared Svcs Marketing
Merck Pharmaceuticals
01.2023 - Current
Logistics Clerk
Merck Pharmaceuticals
06.2022 - Current
Sterile Processing Operator Level 2
Merck Pharmaceuticals
09.2020 - Current
Patient Service Rep
Jefferson Medical Group /Jefferson Hospital
01.2019 - 08.2020
Health Care Specialist/Medic/EMT-Basic
New Jersey Army National Guard
05.2018 - 08.2023
Lead Retail Consultant/Sales Manager
Sprint Corporation
06.2013 - 06.2016
Machine Operator
Bimbo Bakeries USA
06.2007 - 12.2018
Associate of Applied Science - Health Sciences
Thomas Edison State University
Bachelor of Science - Healthcare Management & Education
Rutgers, The State University of New Jersey
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