Josefina Gonzalez
Edcouch
Summary
Experienced healthcare professional known for effective communication and the ability to manage complex caseloads. Proven ability to advocate for patients, develop individualized care strategies, and lead teams towards optimal care delivery.
Overview
17
17
years of professional experience
Work History
Senior LTSS Service Care Manager
Superior Healthplan
07.2016 - Current
- Coordinated with healthcare providers to ensure continuity of care for patients.
- Monitored patient progress, adjusting care strategies based on evolving health conditions.
- Developed and implemented care plans tailored to individual patient needs.
- Educated patients and families on available resources and health management techniques.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Demonstrated successful management of MDCP waiver assessments.
RN Supervisor
Hidalgo County Health Department
03.2015 - 07.2016
- Supervised nursing staff, ensuring compliance with health regulations and departmental policies.
- Conducted regular performance evaluations, providing constructive feedback and mentorship to team members.
- Coordinated interdisciplinary meetings to address patient needs and optimize treatment plans.
- Monitored patient care quality metrics, identifying areas for improvement and implementing corrective actions.
- Managed scheduling and staffing to ensure adequate coverage for optimal patient care delivery.
- Maintained regulatory compliance by conducting regular audits, reviews, and updates on policies and procedures.
RN Supervisor
Hidalgo County Sheriff's Office- Detention Center
02.2012 - 03.2015
- Managed critical situations calmly and efficiently, providing guidance to the nursing team during emergencies.
- Developed and implemented patient care protocols to enhance service delivery and improve outcomes.
- Collaborated with leadership to develop strategic initiatives aimed at improving inmate health services.
- Collaborated with leadership to develop strategic initiatives aimed at improving community health services.
- Served as an approachable leader who consistently addressed concerns raised by both nursing staff and families regarding patient care issues or operational challenges within the unit, effectively resolving them promptly whenever possible.
Med Surg RN
Valley Baptist Medical Center
01.2010 - 02.2012
- Administered medications and monitored patient responses in compliance with established protocols.
- Collaborated with multidisciplinary teams to develop personalized care plans for diverse patient populations.
- Conducted comprehensive assessments, documenting findings accurately to enhance continuity of care.
- Streamlined documentation processes by implementing electronic health record systems, improving efficiency.
- Advocated for patient rights and education, ensuring informed consent and understanding of treatment options.
Education
Associate of Science - Nursing
South Texas College
McAllen, TX10-2009
Skills
- Skilled time management
- Computer literate
- Care coordination knowledge
- Resourceful communication
Languages
Spanish
Timeline
Senior LTSS Service Care Manager
Superior Healthplan
07.2016 - Current
RN Supervisor
Hidalgo County Health Department
03.2015 - 07.2016
RN Supervisor
Hidalgo County Sheriff's Office- Detention Center
02.2012 - 03.2015
Med Surg RN
Valley Baptist Medical Center
01.2010 - 02.2012
Associate of Science - Nursing
South Texas College