Years of Complete Caretaking Experience
Paul Edward Lemoine III
East Longmeadow,MA
Summary
Friendly and engaging with strong attention to detail. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated fine dining Waiter with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Focused and reliable, bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
10
10
Years of Fine Dining/Waiting Experience
7
7
Years of Overall Marketing Experience
3
3
Years of Building Clientele/Managing Tattoos+Audio Production
Work History
Personal Care Attendant
PCA
01.2013 - Current
- Assisted mother and grandmother, both diagnosed with MS, with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided safe mobility support to help them move around personal and public spaces.
- Assisted mother with personal requirements for housekeeping and grooming assistance.
- Conferred with supervisor to discuss their condition and medical care.
Care-taker
Grandfather
01.2013 - Current
- Maintained clean and safe environment to promote patient safety and comfort.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Maintained entire family's schedule and organized events.
Waiter
Villa Napoletana
12.2015 - 12.2016
- Catered events
- Speedy and percise reset after customers left to enable qickest turnaround and guest flow.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
Assistant Manager
Ruby Tuesday’s
06.2013 - 12.2015
- Worked there until they business closed.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Marketing Research
Six Flags
06.2008 - 09.2011
- Received recognition for strong and skilled work ethic by consistently surpassing average data, repots,& accomplishments
- Maintained status reports for client projects.
- Conducted consumer surveys and analyzed purchasing trends.
- Shadowed meetings and observed marketing director to grow professional experience.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Performed office administrative duties to enhance team cohesiveness.
- Practiced search engine optimization to maximize efforts in creating brand awareness.
- Utilized specialized software to capture and process data.
Education
Bachelor of Science - Marketing
University of Massachusetts Dartmouth
North Dartmouth, MA09.2018
Skills
- Client Retention
- Optimizing Profitability
- Promoted to assistant manager within first week of employment at Ruby Tuesdays by demonstrating reliability, flexibility, and motivation
- Analyze Trend
- Pricing Analysis
- Consultative Sales Techniques
- Industry Trends
- Marketing Collateral Development
- Tech
- Proficient in Microsoft, Word, Excel, PowerPoint, Internet, Database Searches,
- Created Brand name for a company for the presentation and provided specifics about a company based on brand recognition
- Brand Development/ Communications
- Experienced in Product Relations Development (PRD)
- Client Relationship Management
- Attentive
- Complex Problem-Solving
- Multitasking and Organization
- Dependable and Responsible
- Reliable
- Intuitive
- Outgoing, Interpersonal
- Fast
- Precise
- Skilled Time Management
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Earned over $10,000 at The Place 2 Be for getting 5 star reviews with name mentioned. Each earning 25$ store credit. At least 20x anyone else in company.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Selected to serve notable VIP guests for major private events.
Additional Information
- COMMUNITY SERVICE/ VOLUNTEER WORK , Collected canned food donations during annual Induction of the International Honor Society Division of Psychology (Psi Chi) and transported donations to the Westfield Food Pantry; Spring 2013 Helped distribute fliers and created awareness of up-coming events to students for Psi Chi and MASSPIRG at Westfield State University; Spring 2010-Spring 2012 Contributed to the down payment of $1,700 for the development of a co-ownership online retail business; Spring 2008
Built $50,000 Pro Grade Music Engineering Studio and also a self taught Professional Tattoo Artist
Self-built Self-taught, with over 10 years experience in both categories.
Timeline
Waiter
Villa Napoletana
12.2015 - 12.2016
Assistant Manager
Ruby Tuesday’s
06.2013 - 12.2015
Personal Care Attendant
PCA
01.2013 - Current
Care-taker
Grandfather
01.2013 - Current
Marketing Research
Six Flags
06.2008 - 09.2011
Bachelor of Science - Marketing
University of Massachusetts Dartmouth
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