Jenna Huynh
East Longmeadow,MA
Summary
Dynamic and detail-oriented receptionist with proven expertise at Westfield Nails and Spa in enhancing customer experiences through exceptional service and effective communication skills. Skilled in creating a welcoming environment for both customers and workers and handling tense situations with professionalism and a calm demeanor.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Westfeild Nails and Spa
06.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Corresponded with clients through telephone
- Welcomed customers with friendly greeting, answered general questions, gathered the nature of visit and directed to specific workers.
- Scheduled client appointments for staff.
- Confirmed appointments, communicated with clients, and updated client records.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
Receptionist
Anh Phan
06.2021 - 05.2025
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on reception protocols and customer interaction best practices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Education
No Degree - Applied Psychology
Sprinfeild Technical Communication School
Springfeild, MA05-2025
High School Diploma -
East Longmeadow High School
East Longmeadow, MA06-2023
Skills
- Good a resolving conflicts with professionalism
- Strong communication skills
- Creates a welcoming environment for both clients and workers
- Experienced with working with a diverse population
- Good at managing phone calls, and schedules
- Good at multitasking
Certification
- Cpr certified
Languages
Vietnamese
Professional Working
Timeline
Receptionist
Westfeild Nails and Spa
06.2025 - Current
Receptionist
Anh Phan
06.2021 - 05.2025
No Degree - Applied Psychology
Sprinfeild Technical Communication School
High School Diploma -
East Longmeadow High School