Gonzalo Abad
Monroe,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
State Farm Agency Contractor
Maineville, OH
04.2024 - Current
- Generated leads through cold calling activities.
- Attended trade shows and conferences as a representative of the company.
- Solicited feedback from customers on their experience with products or services.
- Resolved customer complaints in a timely manner.
- Collaborated with marketing team to develop promotional materials for clients.
Operator
Performance Foodservice
03.2024 - Current
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Inspected load security and checked for damages.
- Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
Insurance Broker
Own Business
04.2015 - Current
- Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Monitored customer feedback and identified areas of improvement.
- Implemented improvements in manual and electronic billing procedures.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Identified and solicited sales prospects in agency databases.
- Met with prospective customers and business owners in homes, businesses, and other settings.
- Conducted annual reviews of existing policies to update information.
- Reported policy changes and company conditions affecting customer satisfaction.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' unique situations.
Sales Agent
Consejeros Insurances Broker
04.2013 - 04.2015
- Managed customer accounts to secure customer satisfaction and repeat business.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Recorded accurate and efficient records in customer database.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Negotiated prices, terms of sales and service agreements.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Sales Agent
Marsh & McLennan
04.2010 - 04.2013
- Managed customer accounts to secure customer satisfaction and repeat business.
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Education
High School Diploma -
Peruvian Insurance Institute
12.2004
High School Diploma -
San Ignacio De Loyola Institute
12.2002
No Degree - English
University of Central Florida
03.1994
Skills
- Strong Work Ethic
- Production deadline management
- Material Handling
- Work Scheduling
- Hand-Eye Coordination
- Teamwork and Collaboration
- Spanish Fluency
- Teamwork and Communication
- Customer Service
- Forklift Operation
- Health and Safety Regulations
- Following Instructions
Certification
- Licensed Insurances - Personal Lines, Life, Health and accidents, P&C.
Timeline
Account Manager
State Farm Agency Contractor
04.2024 - Current
Operator
Performance Foodservice
03.2024 - Current
Insurance Broker
Own Business
04.2015 - Current
Sales Agent
Consejeros Insurances Broker
04.2013 - 04.2015
Sales Agent
Marsh & McLennan
04.2010 - 04.2013
High School Diploma -
Peruvian Insurance Institute
High School Diploma -
San Ignacio De Loyola Institute
No Degree - English
University of Central Florida
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