Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gonzalo Fermin

Sanford,NC

Summary

Proven track record of enhancing customer satisfaction and streamlining operations as a Sales Owner and Uber Driver. Skilled in schedule management and exceptional organization, I boosted repeat business through excellent service and efficient process implementation. Mastered customer service by addressing concerns with patience and professionalism, notably at Uber.

Overview

16
16
years of professional experience

Work History

Uber Driver

Uber
05.2024 - Current
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Sales Owner

Myself
08.2008 - 05.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Education

High School Diploma -

Oscar Luis High School
Puerto Ordaz, VE

Skills

  • Schedule Management
  • Excellent navigation
  • Patience and understanding
  • Customer Service
  • Exceptional Organization Skills
  • Advanced Maintenance Skills

Languages

Spanish
Native or Bilingual
English
Elementary

Timeline

Uber Driver

Uber
05.2024 - Current

Sales Owner

Myself
08.2008 - 05.2024

High School Diploma -

Oscar Luis High School

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Gonzalo Fermin