Gonzalo Moraga

• Coordinated special events such as winemaker dinners or themed tastings, driving guest engagement beyond regular services.
• Implemented a successful wine program that resulted in increased customer satisfaction and repeat business.
• Participated in trade shows, connecting with industry professionals and gaining insight into emerging trends to inform future decisions.
• Mentored junior sommeliers, fostering professional growth through hands-on guidance and constructive feedback.

Achievements:

- Obtaining Best of award of Excellence by Wine Spectators

- Increasing wine net sales around 35% the first year

- Bringing the wine culture onboard in the restaurant

- Refreshing labels to have one of the most fascinating collections in the USA

- Accurate inventory with a bin system in place

- Cost efficiency

- Reducing excess of inventory

Responsabilities:

• Monitors all wine sales & promotions while maintaining a
guest- centric approach
• Conducts daily/weekly wine training for all front-of-
house ranks in the F&B department
• Assist guests during dining hours with wine
recommendations, service and selections with perfect
pairings for their meals
• Hosts and ensures proper set-up for all wine tastings
and special events
• Responsible for achieving and exceeding guest
satisfaction standards and rating for wine service
consistent with company goals

• Maintain all wine storage area inventory, updated and
reconciled with physical inventory
• Checking wine cellar on a regular basis to reduce slow
moving labels

Achievements:

- Increased wine bottle sales in 25% each cruise

- Wine culture onboard by training waiters and bar staff on a daily basis

- Reduced number of discontinued from $250,000 to $25,000

- Positive reviews and score by our guests

- Increased attendance in all wine events

- More attention and motivation by all the staff to execute the wine program of the company

Responsibilities:

- Creating experiences, advertising them and executing the tours.

- Coordinating tours from the beginning until the end.

- Being responsible for every aspect of the holiday working with the best drivers and guides to offer the best experience as possible.

- Travelling a lot around the country looking for new locations and experiences to add to our itineraries to be always showing something unique.

Achievements:

· Selling dozens of tours costing over 15.000 USD per person.

· Building a team of reliable guides, drivers and assistant to deliver the tours on the best way.

· Making the company one of the best in the “wine tours” segment

· Listing the company in some of the best travel guides and magazines in the world such as Lonely Planet, Fodors, Cruise Magazine, Decanter and more

· Implementation of new operating standards

Managing 10+ staff

Responsibilities:

Being the host of the cellar able to show the facility, educating guests by conducting wine tasting and being in charge of the wine shop.

Achievements:

· Successfully developing the tour structure and script of the tour to make it more educational

· Becoming number one in tripadvisor in “Wine tours” in the region in only 2 years

· Selling old vintages and the most expensive wines of the cellar

· Training the guides and assistants in the Portuguese language

· Managing 5+ staff

Responsibilities:

Supervise bar waiters during lunch and dinner with beverages services. Host important tables with wine suggestions and wine service. Manage cellar and beverage inventory. Train staff with wine knowledge and wine service. Organize and conduct wine tasting to bring in business and promote special offerings.

Promote wine menu to increase sales and achieve goals.

Achievements:

· Increased sells of the wines outside of Europe bringing more rotation to the inventory.

· Introduced an effective company training scheme about new world wines.

· Increased F&B sales.

· Planned, organized and managed lunch and dinner beverages service.

· Managing 15+ Staff

2009: Feb-April, Kirrihill Wines, Clare Valley, SA, Australia. Cellar hand during 2009 vintage. www.kirrihillwines.com.au,

2009: June-Sept, De Bortoli Wines, Riverina Valley, NSW,

Australia. Bottling line assistant, www.debortoli.com.au,

2008: June-Oct, Ara Wine Growers, Blenheim, Marlborough Region, New Zealand. Vineyard General Worker. www.arawines.co.nz

2007/8: Winter season, Moonlight Basin Ski Resort, Montana, USA. Customer Service Outside, www.moonlightbasin.com

2006/2007: Winter season, Huntley Hotel, Big Sky Resort,

Montana USA. Wine Waiter, www.bigskyresort.com