RAMSON LUIS
Sommelier
Jersey City,NJ
Summary
Seasoned hospitality professional with a proven track record in enhancing guest dining experiences. Specializes in wine tasting and pairing, backed by excellent customer service and multitasking abilities. Achieved a significant increase in wine sales through expert recommendations and upselling techniques. Demonstrates a strong knowledge of food safety and hygiene, ensuring guest satisfaction and loyalty.
Overview
25
25
years of professional experience
Work History
Manager and Sommelier
Kanyakumari
01.2025 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Captain
Utsav NYC
12.2022 - Current
- Taking orders, answering questions, and providing recommendations for food and drinks
- Maintaining a clean dining area and following health and safety guidelines
- Taking care of guest dietary restrictions and food allergies.
Wine Sommelier
Celebrity Cruises
01.2008 - 01.2020
- Conducting wine tastings
- Recommending food and wine pairings
- Advising guests on wines, based on their personal tastes and food choices
- Informing guests about different varieties of wines and prices
Bar Steward
P&O Cruises
01.2003 - 01.2008
- Serving a wide range of drinks and beverages
- Memorizing drink recipes and preparing them quickly and accurately
- Maintaining the stock levels of alcohol, glasses, garnishes, and ice behind the bar.
Assistant Steward
Cidade De Goa
01.2000 - 01.2003
- Providing courteous and professional service to all guests, attending to their requests and complaints in a timely and effective manner
- Regularly checking stock levels of alcohol and drinks.
Education
Foundation Certificate in Food Hygiene -
ROYAL SOCIETY OF THE PROMOTION OF HEALTH
Intermediate Certificate in Wines, Spirits & other Alcoholic drinks -
WSET LEVEL 2 IN WINE & SPIRIT
08.2005
Diploma in Hotel Operations & Management -
FALCON INSTITUTE OF HOTEL MANAGEMENT
09.2000
Higher Secondary Education Commerce -
GOA BOARD
08.2000
Skills
- Excellent Customer Service
- Multitasking
- Food Safety & Hygiene
- Wine Tasting & Wine Pairing
- Upselling Products
- Excellent Knowledge of Wines & Spirits
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Manager and Sommelier
Kanyakumari
01.2025 - Current
Captain
Utsav NYC
12.2022 - Current
Wine Sommelier
Celebrity Cruises
01.2008 - 01.2020
Bar Steward
P&O Cruises
01.2003 - 01.2008
Assistant Steward
Cidade De Goa
01.2000 - 01.2003
Foundation Certificate in Food Hygiene -
ROYAL SOCIETY OF THE PROMOTION OF HEALTH
Intermediate Certificate in Wines, Spirits & other Alcoholic drinks -
WSET LEVEL 2 IN WINE & SPIRIT
Diploma in Hotel Operations & Management -
FALCON INSTITUTE OF HOTEL MANAGEMENT
Higher Secondary Education Commerce -
GOA BOARD
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