Gonzalo Zauzich
Port Jefferson
Summary
Systems Administrator with over 17 years providing technical solutions through high-quality service and support. Seeking position in a challenging and rewarding tech environment where I can expand upon my existing skill base while contributing to a lively IT team. US Citizen.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Wolfe IT Solutions
01.2019 - Current
- Pre-configured firewalls, Unifi systems and switches.
- Heavy experience in cabling, routing patch panels and cable management.
- Used ticketing systems to manage and process support actions and requests.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Managed backup and recovery of data assets to safeguard system availability.
- Updated software to safeguard against security flaws.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Field Support Engineer/Help Desk Technician
AtalnticPC
01.2018 - 05.2019
- Managed firewall, network monitoring and server monitoring both on- and off-site
- Offered Level 1 and Level 2 Desktop Support to remote and onsite clients
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades
- Monitored network performance and provided network performance statistical reports for both real-time and historical measurements
Field Service Technician
Black Box Network Services
08.2017 - 2018
- Dispatch Team member in charge of Desktop support for Bank of America, Merrill Lynch and US Trust offices in Midtown Manhattan
- Network engineer in charge of support for Bank of America, Merrill Lynch and US Trust offices in Midtown Manhattan
Field Technician
SMARTSOURCE
01.2011 - 06.2017
- On call/ Freelance technician 24/7 for PC, MAC and Printer
- Virus, Malware Removal
- Systems upgrades and installations
Senior Field Technician
IFIX-COMPUTERS
01.2010 - 06.2017
- PC and Mac, server and printer support
- Systems networking, wiring/ cabling
- Remote access
- Identified and corrected performance issues
- Oversaw the daily performance of computer systems
Senior Network Engineer
Wolfe Brooklyn
01.2014 - 11.2016
- iPhone, iPad, PC and Mac repair
- Data Recovery
- Hardware and software support and installation for home and local businesses
Smart Phone/Computer Technician
Dr.Brendan Mac and iPhone
01.2011 - 01.2013
- iPad and iPhone repair specialist
- MAC OS support
- Hardware and software support and installation
- Virus, Malware removal
Field Technician /Audio Visual Technician
LAPTOP-MD
01.2011 - 01.2012
- Installed Audio Visual Equipment
- Home theater installation
Education
S+ Certified Technician - S+
Technical Institute of America
2017
N+ Certified Technician - N+
Technical Institute of America
2017
A+ Certified Technician - A+
Technical Institute of America:
2017
Associate of Science - Computer Systems Engineering
Universidad De Mendoza
2002
High School Diploma - accounting and computer science
Cruz del Sur
1999
Skills
- Microsoft Windows XP, Vista, 7, 8 & 10 experience
- Server 2008, 2012 & 2016 experience
- Mac OSX 10 to 1011 experience
- Networking CCNA equivalent experience
- 5 years of MSP experience
- CLoudbase & local backup experience
- Office 365 and Exchange experience
- Office suite expert
- SQL database experience
- Cisco Meraki and Sonicwall experience
- Security experience
- Highly Experience in ticketing systems management
- Risk management processes and analysis
- Data analysis
- Java/C/C
- Hardware documentation
- Remote access technology
- Network maintenance
- Oral and written communication
- Excellent problem-solving abilities
- Microsoft Active Directory
- Wireless Area Networking
- CCTV Systems
- Onsite Support
Certification
Certified CompTIA A+, CompTIA Security+(anticipated 2023), Google Cybersecurity Certification (anticipated 2023)
Languages
Bilingual: Spanish/English
Timeline
IT Support Specialist
Wolfe IT Solutions
01.2019 - Current
Field Support Engineer/Help Desk Technician
AtalnticPC
01.2018 - 05.2019
Field Service Technician
Black Box Network Services
08.2017 - 2018
Senior Network Engineer
Wolfe Brooklyn
01.2014 - 11.2016
Field Technician
SMARTSOURCE
01.2011 - 06.2017
Smart Phone/Computer Technician
Dr.Brendan Mac and iPhone
01.2011 - 01.2013
Field Technician /Audio Visual Technician
LAPTOP-MD
01.2011 - 01.2012
Senior Field Technician
IFIX-COMPUTERS
01.2010 - 06.2017
S+ Certified Technician - S+
Technical Institute of America
N+ Certified Technician - N+
Technical Institute of America
A+ Certified Technician - A+
Technical Institute of America:
Associate of Science - Computer Systems Engineering
Universidad De Mendoza
High School Diploma - accounting and computer science
Cruz del Sur
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