Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gonzalo Jose Garcia Mendoza

Houston,Texas

Summary

Seasoned professional with a proven track record in operational excellence and team leadership, notably at Philips Electronics. Skilled in performance monitoring and fostering focus among teams. Achieved a 98% accuracy in inventory audits, significantly enhancing operational efficiencies. Expert in driving customer satisfaction and loyalty through effective problem resolution and process improvement.

Overview

47
47
years of professional experience

Work History

Engineering Maintenance

Courtyard Bay Marriotts
Houston, United States
10.2022 - Current
  • General maintenance of hotel equipment, air conditioners, heating, water heaters, washing machines, refrigerators
  • Additionally, painting and conditioning of rooms, ice machines, pool maintenance, control of fire-fighting equipment, water pumps and external areas of the hotel

Draiver Owner Truck

Degac ca
Buenos Aires, Argentina
10.2018 - 04.2022
  • Company Overview: Food transportation and distribution
  • Carried out day duties accurately and efficiently
  • Food transportation and distribution

Director of Operations

Corporation Elo One CA
CARACAS, Venezuela
12.2000 - 01.2018
  • Trained and guided team members to maintain high productivity and performance metrics
  • Oversaw day-to-day production activities in accordance with business objectives
  • Defined, and implement and revised operational policies and guidelines
  • Monitored office workflow and administrative processes to keep operations running smoothly

Customer Service Logistic Manager

Madosa (General Electric)
CARACAS, Venezuela
10.1987 - 04.2000
  • Handled day-to-day shipping and receiving overseeing more than 500 packages per day
  • Organized records of vehicles, schedules and completed orders
  • Expedited resolutions of shipping errors and packaging mistakes
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment
  • Conducted inventory audits with 98% accuracy following company procedures
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures
  • Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising customer service levels
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue

Customer Service Manager

Philips Electronics
Caracas, Venezuela
03.1978 - 02.1993
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
  • Generated customer satisfaction surveys to analyze results into action plans
  • Took ownership of customer issues and followed problems through to resolution
  • Developed service procedures, policies and standards
  • Resolved concerns with products or services to help with retention and drive sales
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty

Education

Certified Pool Operator Course -

HDS Supply
Houston, TX
08.2023

Associate of Science - Electronics Technology

Escuela Técnica Luis Caballero Mejías
Caracas, Venezuela
04.1974

Skills

  • Performance Monitoring
  • Evaluation
  • Focus
  • Follow-Through

Timeline

Engineering Maintenance

Courtyard Bay Marriotts
10.2022 - Current

Draiver Owner Truck

Degac ca
10.2018 - 04.2022

Director of Operations

Corporation Elo One CA
12.2000 - 01.2018

Customer Service Logistic Manager

Madosa (General Electric)
10.1987 - 04.2000

Customer Service Manager

Philips Electronics
03.1978 - 02.1993

Certified Pool Operator Course -

HDS Supply

Associate of Science - Electronics Technology

Escuela Técnica Luis Caballero Mejías

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Gonzalo Jose Garcia Mendoza