Gonzalo Uriel Guevara Mompala
Tlaquepaque
Summary
Motivated leader with 2-year background prioritizing, monitoring and supporting project goals. Adept at complex calendar management and event planning. Well-versed in industry best practices. Looking forward to take new challenges on IT industry and develop the managing abilities as well as technical ones.
Overview
4
4
years of professional experience
1
1
Certification
Work History
NSA Regional Service Desk Coordinator
Forvia
11.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity 10% due to correct timing of skills with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Global Service Desk Analyst
Forvia
11.2022 - 11.2023
- O365 troubleshoot and management
- Active Directory management
- Management of Critical Incidents until deliver 2
- Supported remote workers with seamless technology integration, enabling productivity and effective communication across dispersed teams.
Tech Support Representatives
RDI/Rise broadband
11.2021 - 11.2023
- Management of computer and technological systems.
- Control and monitoring of network information.
- Coordination with different departments Customer Care and technical support.
- Outstanding performance more thank 90% of calls with good customer feedback and start a personal development career.
Refrigeration Technitian
Lala
05.2021 - 11.2021
- Preparation of reports and KPI's
- Documentation and file management
- Control and monitoring of budgets and expenses.
- Taking the responsibility and duties of fleet supervisor.
- Upgrade a payment system in order to simplify payment issues. which reduce 10% my workload
Customer care representative
Results/Intugo
05.2020 - 05.2021
- Management of computer and technological systems
- Start taking responsabilities as floor manager
- Troubleshooting and attention to incidents
- Test new applications that will be deploy on producion.
Education
Engineering, Electronic -
University of Sonora
Hermosillo, Sonora04.2021
Skills
- Empathy
- Microsoft Office 365
- Effective Communications
- Attention to detail
- De escalation of issues
- Team work
- Remote management
- Resilience
- Active Directory
- Leadership
- Mullti team organization
Languages
German
Professional Working
English
Native or Bilingual
Portuguese
Limited Working
Certification
- Azure Fundamentals, Entrenamiento Certero - June August. 2020
- ITIL 4 Foundation, Entrenameinto Certero - May - June, 2024
Timeline
NSA Regional Service Desk Coordinator
Forvia
11.2023 - Current
Global Service Desk Analyst
Forvia
11.2022 - 11.2023
Tech Support Representatives
RDI/Rise broadband
11.2021 - 11.2023
Refrigeration Technitian
Lala
05.2021 - 11.2021
Customer care representative
Results/Intugo
05.2020 - 05.2021
Engineering, Electronic -
University of Sonora
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