Goodwin Ngonidzashe Mavhunga
Bayonne,New Jersey
Summary
Finance professional with experience in digital marketing, data analytics, and SEO. Skilled in analyzing financial and marketing data to support strategic decisions, and improve performance. Proficient in tools such as Excel, Google Analytics, and SEO platforms. Known for combining analytical rigor with digital insight to drive measurable business results.
Overview
10
10
years of professional experience
Work History
Revenue Collections Supervisor
Korridor Ltd Pvt
, Zimbabwe
10.2021 - 12.2024
- Collaborated with Customs and Immigration teams to enhance border logistics and immigration services.
- Developed and executed branch operational strategies, leading a team of 15 officers to ensure compliance.
- Managed company budgets, reconciliations, settlements, and taxation processes to strengthen client relationships.
- Championed world-class customer service standards while advancing anti-corruption initiatives and digital service efficiency.
Customer Service Manager
Pink Lotto Mashonaland turf club
09.2020 - 09.2021
- Managed call center operations and customer experience, leveraging social media to enhance engagement and response time.
- Analyzed marketing KPIs, conversion rates, and customer acquisition costs to deliver actionable ROI insights.
- Increased client base by 20% through targeted outreach and strategic networking initiatives.
- Provided direction to creative team, fostering collaboration for impactful campaign design targeting key markets.
- Crafted persuasive copy and developed content strategies, boosting website engagement and lead generation by 16%.
Call Centre, Visa & Mastercard Accounts Reconciliation Officer
Steward bank
11.2017 - 02.2019
- Resolved HVC inquiries efficiently, reinforcing bank reputation for exceptional customer service.
- Assessed diverse financial needs to facilitate optimal client fund allocations and maximize efficiency.
- Streamlined account settlements and funds reversals, addressing 95% of call center queries promptly.
- Maintained accurate transaction records to ensure data integrity and optimize funding operations.
Stock Broking intern
Stock Market College JSE
Benoni
08.2014 - 12.2015
- Executed cold calls to potential clients, promoting stockbroking services and investment opportunities.
- Facilitated lead generation and qualification to identify high-potential brokerage prospects.
- Assisted in order placement and execution of stock trades under guidance.
Education
Master of Science - Digital Marketing and Media
Yeshiva University, Katz School of Science And Health
New York05.2026
Bachelor of Commerce - Banking and Finance
Great Zimbabwe University
Masvingo, Zimbabwe11.2019
Skills
- Data analysis and marketing
- Digital marketing and social media
- Customer relationship management
- Project and financial management
- Team leadership and call center operations
- Customer service excellence
- Financial management and taxation
Extracurricular Activities
The Katz School African Student Association (KASA), Yeshiva University, Member, 2025-03-01, Present
Timeline
Revenue Collections Supervisor
Korridor Ltd Pvt
10.2021 - 12.2024
Customer Service Manager
Pink Lotto Mashonaland turf club
09.2020 - 09.2021
Call Centre, Visa & Mastercard Accounts Reconciliation Officer
Steward bank
11.2017 - 02.2019
Stock Broking intern
Stock Market College JSE
08.2014 - 12.2015
Master of Science - Digital Marketing and Media
Yeshiva University, Katz School of Science And Health
Bachelor of Commerce - Banking and Finance
Great Zimbabwe University
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