Gopal Krishan
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem solving.
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Studio 6 Extended Stay
05.2023 - Current
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
Security Officer
Allied Universal Security Services
06.2023 - 12.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Process Associate (Collections Specialist)
Genpact Pvt Ltd
06.2019 - 06.2021
- Recovered outstanding debts by implementing effective collection strategies and maintaining professional communication.
- Improved cash flow for clients by successfully collecting overdue payments and reducing accounts receivable aging.
- Coordinated collection calls to delinquent customers and verified compliance with debt collection laws and regulations.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Process Associate
Future Webs Pvt Ltd
06.2016 - 04.2019
- Streamlined processes by identifying inefficiencies and implementing improvements.
- Reduced errors in data entry by maintaining strict attention to detail and thoroughness.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
TSE
Kochar Infotech Pvt Ltd (Indiamart)
10.2014 - 05.2016
- Increased sales revenue by developing and maintaining strong relationships with key clients.
- Negotiated contracts for better pricing and terms, resulting in improved profit margins.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
Education
BCA - Computer Applications
Rajasthan Vidyapeeth University
Udaipur, Rajasthan09.2019
No Degree - Engineering
Hindu Sabha Senior Secondary School
India03.2014
Skills
- Good learner
- Customer Service
- Report Preparation
- Property Security
- POS Systems
- Cash Handling
- ID Verification
- Collaborative Teamwork
- Complaint Handling
- Call Center Experience
- Technical Support
- Empathy Display
- Legal Knowledge
- Goal-Oriented
- Debt Recovery
- Portfolio Management
- Active Listening
- Good Telephone Etiquette
- Cultural Awareness
- Organization and Time Management
Personal Information
- Father's Name: Mr. Nand Kishore
- Mother's Name: Mrs. Geeta Rani
- Date of Birth: 09/03/96
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Academic Trainings And Work Experience
- 1.5 Years, Kochar Infotech Pvt Ltd (Indiamart), As a TSE
- 2 Years, Future Webs Pvt Ltd, Process Associate
- 2 Years, Genpact Pvt Ltd, Process Associate (Collections Specialist)
Extracurricular Activities
Exploring new things Yoga Playing Volleyball Used to document travel experiences Reading
Disclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Languages
English
Full Professional
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Security Officer
Allied Universal Security Services
06.2023 - 12.2023
Guest Service Representative
Studio 6 Extended Stay
05.2023 - Current
Process Associate (Collections Specialist)
Genpact Pvt Ltd
06.2019 - 06.2021
Process Associate
Future Webs Pvt Ltd
06.2016 - 04.2019
TSE
Kochar Infotech Pvt Ltd (Indiamart)
10.2014 - 05.2016
BCA - Computer Applications
Rajasthan Vidyapeeth University
No Degree - Engineering
Hindu Sabha Senior Secondary School
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