Summary
Overview
Work History
Education
Skills
Certification
Timeline
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GOPI MUPPURI

Denton,TX

Summary

Computer Science graduate student with hands-on experience in ServiceNow development and platform customization, including GRC-related modules such as HRSD, ITSM, and service catalog workflows. Skilled in API integrations, automation, and security-focused solutions. Passionate about delivering scalable, secure systems that align with governance, risk, and compliance best practices. Actively seeking a role to apply technical and analytical skills in a cybersecurity-driven, innovation-focused environment.

Overview

3
3
years of professional experience
1
1
Certification

Work History

ServiceNow ITSM Automation & Customization

08.2024 - 12.2024
  • Designed and customized Incident & Problem Management forms and lists in ServiceNow, automating workflows and improving ticket resolution efficiency
  • Implemented UI Policies, Business Rules, Client Scripts, and ACLs to enforce business logic and security
  • Integrated ServiceNow REST APIs for seamless communication between external applications and the ServiceNow platform
  • Designed SLAs, Reports, and Notifications to track incident resolution times and improve service delivery

ServiceNow HR Service Delivery (HRSD) Implementation

01.2024 - 05.2024
  • Customized HRSD module to automate employee onboarding, offboarding, and case management workflows
  • Created and scheduled reports & dashboards for HR analytics and performance tracking
  • Integrated ServiceNow HRSD with third-party HR systems via REST API calls for seamless data synchronization

Service Catalog & Workflow Automation

08.2023 - 12.2023
  • Developed a Service Catalog with multiple Catalog Items and Record Producers to streamline service request creation
  • Configured Workflows, Scheduled Jobs, and Approval Processes to automate request handling efficiently
  • Managed user-role assignments and group delegation to enforce access control based on business needs
  • Defined and optimized Import Sets for bulk data uploads, improving efficiency in handling large-scale updates

Intern

Teradata Pvt Ltd
06.2022 - 05.2023
  • Maintaining the Database Historical Data Activities Backup & Restore Data
  • Configuring the alerts for all Database aspects such as System Health, Blocking issues, Space allocation, Misuse of resources, Idle Sessions
  • Also doing Real Time monitoring for the system using Viewpoint for any performance degradation issues
  • Investigate and troubleshoot any Database service failure and working with the offshore support on solving the issue
  • Creating DB Maintenance plans, rebuild/reorganize indexes & performing integrity checks
  • Created Viewpoint alerts as per Teradata best practices and worked on several viewpoint portlets like Query Monitor, Remote Console, Workload designer and monitor, BAR portlet
  • During my Intern Teradata having some Premium Customers Managed Services team supporting one of Teradata's premier accounts like AT&T, BCBS & Centene, Westpac, etc..

Education

Master's - Computer Science

University of North Texas
Denton, TX
05.2025

Bachelor's - Computer Science

Vel Tech University
India
05-2023

Skills

  • ITSM
  • HRSD
  • GRC
  • Service Catalog
  • Incident Management
  • Problem Management
  • UI Policies
  • Business Rules
  • Client Scripts
  • Workflows
  • SLAs
  • Import Sets
  • JavaScript
  • REST API Integration
  • Python
  • PowerShell
  • Risk Assessment
  • Control Frameworks
  • Compliance Automation
  • Access Control
  • Dashboards
  • Custom Reports
  • Scheduled Jobs
  • Alerts
  • Reactjs
  • Angular
  • HTML
  • CSS

Certification

  • AWS: Certified Solutions Architect - Associate
  • ServiceNow: Certified System Administrator (CSA)

Timeline

ServiceNow ITSM Automation & Customization

08.2024 - 12.2024

ServiceNow HR Service Delivery (HRSD) Implementation

01.2024 - 05.2024

Service Catalog & Workflow Automation

08.2023 - 12.2023

Intern

Teradata Pvt Ltd
06.2022 - 05.2023

Master's - Computer Science

University of North Texas

Bachelor's - Computer Science

Vel Tech University

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