Raghavi Rasetty
Edison,NJ
Summary
ServiceNow Administrator / Developer with hands-on experience configuring, customizing, and supporting ITSM solutions, backed by 16+ years of enterprise IT experience across production support, data platforms, integrations, and SDLC-driven delivery. Recently transitioned into ServiceNow to leverage deep expertise in IT operations, incident and change management, automation, Agile delivery, and system reliability within a modern enterprise service management platform. Known for strong documentation, stakeholder collaboration, and delivering reliable solutions in mission-critical environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Data Analyst – DW & Integration | ServiceNow ITSM & Operations
Aegis Insurance Services Inc.
USA
09.2011 - 12.2022
- Leveraged ServiceNow extensively for 10+ years to manage ITSM processes including incident, request, and change management, Agile work tracking, and cross-team coordination in enterprise production environments.
- Designed and supported enterprise ETL and data warehouse solutions using SSIS and IBM DataStage, leading integrations, system migrations, L3 production support, and root cause analysis to ensure reliable data delivery and system stability.
Integration Analyst / Enterprise IT Systems
Staples | American Electric Power | Bristol Myers Squibb
03.2006 - 09.2011
- Supported large-scale, mission-critical enterprise systems across AEP (utilities/energy), Staples (retail), and Bristol Myers Squibb (pharmaceutical) environments, driving incident resolution, change management, release coordination, and ITIL-aligned production operations.
- Partnered with cross-functional IT, QA, and business teams to support enterprise integrations, automation, troubleshooting, and data workflows, ensuring reliable service delivery and seamless operations across diverse industry domains.
Skills
- ServiceNow Platform & ITSM: Administration, ITSM modules (Incident, Problem, Change, Request), CMDB, Service Catalog, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, SLAs, reporting, and dashboards
- ITSM Operations & Support: ITIL-aligned service management, L2/L3 production support, incident and change management, release coordination, root cause analysis, and operational reporting
- Agile & Business Analysis: Requirements gathering, stakeholder communication, user stories, acceptance criteria, backlog refinement, functional testing, and process improvement
- Data, Integration & Technical: ETL (SSIS, IBM DataStage), SQL Server & Oracle, system integrations (REST/SOAP, webMethods), data migration, transformation, and enterprise data platforms
Certification
Oracle 9i SQL certified
Sun certified Java programmer (SCJP)
Timeline
Senior Data Analyst – DW & Integration | ServiceNow ITSM & Operations
Aegis Insurance Services Inc.
09.2011 - 12.2022
Integration Analyst / Enterprise IT Systems
Staples | American Electric Power | Bristol Myers Squibb
03.2006 - 09.2011