Dependable and conscientious professional with over 20 years of experience in prioritizing work, meeting deadlines (SLA and SLO), and thriving in complex Information Technology environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lead SRE
Wells Fargo
Dallas, USA
09.2022 - Current
Lead SRE, BCP/DR specialist, Technical Manager, Data center migration
Identify and coordinate with Application Support teams to automate day-to-day activities, set up monitoring for logs and processes, and maintain SLAs for critical jobs.
Developed and implemented monitoring solutions to improve system reliability.
Performed root cause analysis of production incidents and provided recommendations for improvement.
Collaborated with development teams to ensure proper release engineering practices are followed.
Provided technical guidance on the design, implementation, and maintenance of on-prem infrastructure.
Implemented automation tools to increase efficiency in deployment processes.
Ensured high availability and scalability of applications across multiple environments.
Researched and evaluated new technologies to enhance platform reliability and stability.
Troubleshooted complex issues related to application architecture and system configurations.
Documented best practices and procedures for incident response activities.
Conducted regular reviews of alerts generated by monitoring tools to identify potential issues.
Performed capacity planning activities based on current usage trends and future projections.
Participated in post-mortem reviews following major outages or incidents.
Assisted with troubleshooting network connectivity issues between servers located in different regions.
Developed strategies for disaster recovery plans that ensured minimal downtime during an outage.
Provided training sessions on SRE principles and best practices to team members.
Assisted with developing service level objectives for critical services.
Answered technical concerns and devised solutions to resolve site and engineering problems.
VP
JPMC
Plano, USA
05.2021 - 08.2022
Developed and implemented application support processes to ensure high availability of critical applications.
Provided technical guidance to users on application-related issues, including connectivity, authorization, configuration, upgrades and troubleshooting.
Analyzed and monitored system performance metrics such as CPU utilization, memory usage and disk space.
Investigated customer reported problems related to software applications and identified solutions to resolve them.
Performed root cause analysis for complex production incidents and implemented preventive measures accordingly.
Created detailed documentation for new or existing applications in order to facilitate user understanding and adoption.
Evaluated existing systems for optimization opportunities and proposed changes based on best practices.
Configured application settings according to established standards in order to ensure optimal performance and security.
Delivery Manager – WEB/UNIX/Windows/Tools (DIS)
Fiserv
Dallas, USA
04.2008 - 04.2021
Managed SRE/DevOps/Operation teams, deployed code using RunDeck, maintained application health, defined and maintained SLAs, and provided on-call support for PROD WEB team.
UNIX / Application Support
At&t
, MO
04.2007 - 03.2008
Systems Engineer
IBM
, India
01.2005 - 06.2006
System Administrator
Read-Ink
, India
09.2002 - 01.2005
Education
Bachelor of Engineering in Electronics & Communication Engineering -
Andhra University
05.2000
Skills
RedHat EL 8x
7x
6x
AIX 6x
5x
Solaris 11
10
9
8
Windows
Open VMS 72
CISCO IOS
Python
Shell Programming
Perl
PL/SQL
Apache 2x
IBM-IHS
DELL
HP
IBM SUN
IBM
VMWare
Cisco Switches
PIX Firewall
AWS
Azure
Google
WebSphere 9x
85x
8x
JBoss 8x
WildFly
Tomcat
WebLogic 12x
10x
Control-M
Auto-Sys
ServiceNow
AppDynamics Proficiency
Dynatrace Expertise
Splunk Implementation Experience
JIRA Task Management
Strategic Issue Resolution
IT Service Desk
JUnit Test Automation
Critical Problem-Solving Skills
Process Improvement
Coaching Expertise
Evidence-Based Decision-Making
Optimistic Mindset
Effective Communication
Collaborative Teamwork
Proficient Time Management
Certification
SUN Certified System Administrator for Solaris 10 OS Part 1
SUN Certified System Administrator for Solaris 10 OS Part 2
Personal Information
Immigration Status: Citizen - USA
Timeline
Lead SRE
Wells Fargo
09.2022 - Current
VP
JPMC
05.2021 - 08.2022
Delivery Manager – WEB/UNIX/Windows/Tools (DIS)
Fiserv
04.2008 - 04.2021
UNIX / Application Support
At&t
04.2007 - 03.2008
Systems Engineer
IBM
01.2005 - 06.2006
System Administrator
Read-Ink
09.2002 - 01.2005
Bachelor of Engineering in Electronics & Communication Engineering -
Collateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NACollateral Valuation Analysis at Wells Fargo Home Mortgage and Wells Fargo Bank NA
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)