Gopikannan Narayanan
Round Rock,USA
Summary
Senior Site Reliability Engineer skilled in resolving complex issues across diverse hardware environments. Expertise in data management solutions enhances customer satisfaction and retention. Collaborates effectively with engineering teams to ensure seamless operations.
Overview
18
18
years of professional experience
Work History
Senior Site Reliability Engineer
Cohesity Inc
Remote, TX
12.2022 - Current
- Participated in shifts, using Salesforce to track customer support cases and resolve issues on a daily basis.
- Worked with Cohesity customers to provide a timely resolution to technical issues that they may encounter
- Collaborated with customers to develop data management solutions using Cohesity servers, HPE servers, Dell servers, and Cisco UCS servers.
- Assisted customers in resolving issues with Cohesity software/hardware during backup, replication, and archival processes for VMware, physical servers, SQL databases, NFS shares, SMB shares, and AWS, GCP, and Azure cloud environments.
- Helped customer in configuring SSO using product like azure AD SSO, Okta SSO
- Will be first point of contact regarding the technical support and configuration and also acted as the bridge between customer and Engineering team if any issue
- Work closely with Cohesity engineering and account management team
- Demonstrated extensive knowledge of storage concepts, focusing on virtualization and data protection.
- Deep understanding of Linux platform and ability to identify and resolve issues with the Linux kernel associated with storage, networking, compute and memory.
- Performed performance analysis and tuning to improve system efficiency.
- Cohesity is a Hardware and software solution which Secure and manage your entire data estate with a single platform. Reduce your attack surface, lower costs, and minimize risk.
System Engineer
Hewlett Packard Enterprise
Austin, TX
07.2015 - 12.2022
- Configured Synergy hardware using the OneView management application software, a client front-end user interface.
- Led validation of Synergy hardware firmware and drivers, ensuring reliability and performance standards.
- Validate the different PCI network adapter, storage adapter firmware and drivers provided by Broadcom, Qlogic, Mellanox
- Installed server operating systems (Windows, Linux, VMware) using UEFI boot and legacy boot order with inbuilt I/O controller and various external storage PCI controllers from vendors like Qlogic and Mellanox.
- Tested Functionality of various UEFI protocols like Adapter Info
- Fw Management, Embedded PCI, Driver health
- Validated and signed the HPE SPP (Service Pack for ProLiant) containing all HPE component firmware, drivers, and utilities.
- Tested and confirmed functionality of various Synergy hardware, including 100GB, 40GB, and 20GB network switches and 8Gb, 16Gb, and 32Gb FC switches.
- Validated different generations of servers and their components, including BIOS, NIC, ILO, using our Synergy network firmware to ensure a complete end-to-end solution.
- Planned, designed, and evaluated complex data center topologies using HP Synergy 40GB virtual connect switch to validate virtual technology features such as Virtual SAN, VLAN, and protocols like EVB and LLDP.
- Designing and integrating software systems running on multiple platform types like synergy 40gb Ethernet switch,100Gb Ethernet switch,16Gb Fibre channel module into overall synergy architecture.
- Involved in robot framework scripts and Python scripts development and execution to configure CI-FIT test setup.
- Managed team of 5 supporting lab activities and lab management, fostering efficient operations.
- Configure various SAN Environment between various Blade-Switch-Storage Hardware’s using RAID, Zoning & LUN Masking.
- The HPE Synergy 40Gb F8 Switch Module and 100GB F32 Switch Module, based on composable fabric is designed for Composable Infrastructure. This module contains managed switch networking capabilities that extend connectivity to satellite frames through Synergy Interconnect Link Modules that decrease top-of-rack switch needs.
Senior software Engineer
Cisco systems
San Jose, CA
02.2015 - 07.2015
- Developed automation scripts for Cisco Nexus N5k and N7k Edge-Network and Edge-Fabric switches with Python.
- Configured, integrated, and tested server management using Cisco UCSM firmware to enhance system reliability.
- Configured SAN environments across Blade-Switch-Storage hardware using RAID, zoning, and LUN masking for optimized data storage.
- Evaluated management modules and networking protocols for Ethernet, FC, and FCoE switches, ensuring compliance with industry standards.
- Performed performance testing with Iperf for network traffic and utilized Medusa tool for analyzing storage data.
- Installed and debugged operating systems including Windows, Linux, and VMware ESX/ESXi.
Software Engineer
HPE
Houston, Bangalore
06.2008 - 01.2015
- Virtual connect is an Interconnect switch that sits on the HPE c7000 Enclosure and is responsible for the traffic and storage. OA (onboard Administrator) is the management HW which is responsible for managing the entire C7000 enclosure.
- Designed and integrated software systems across multiple platforms, including VC 20/40gb Ethernet switch, 10Gb Ethernet switch, and 8Gb Fibre channel module, contributing to cohesive VC architecture.
- Configured and integrated server management systems, including HP OA (Onboard Administrator), server operating systems (Windows, Linux, VMware), and virtual technologies, enhancing overall system performance.
- Responsible for Configuring HP Virtual Connect (VC) switch to qualify Virtual Technology features like Virtual SAN (Storage Area Network), VLAN (Virtual Local Area Network) and protocol like SNMP, IGMP.
- Established SAN environments by integrating Blade, Switch, and Storage hardware with RAID, zoning, and LUN masking, ensuring reliable data accessibility and management.
- Design and Integrate test cases for CI-FIT (Converged Infrastructure-Feature Integration Test) test system by using different HBA's (Host Bus Adapter), CNA's (Converged Network Adapter) with multiple Operating System platforms on various enclosure models like C7000, C3000 using FC (Fibre Channel), FCoE (Fibre Channel over Ethernet), iSCSI (Internet Small Computer System Interface), PXE(pre-boot execution environment).
- Firmware installation on Management modules, Ethernet and Fiber Channel switches and Converged Network Adapters.
- Test plan creation and execution of test cases based on functional specification and update test cases and results in Quality Center (QC) and Application Lifecycle Management (ALM).
Education
Bachelor of Engineering - Electronics & Communication
Anna University
Chennai01-2008
Skills
- Team management
- Complex issue resolution
- Planning and coordination
- Automation
- Network protocols
- Application tools
- Server management
- Operating System: Linux, Windows, ESXI
- Network switches
- Storage hardware
- Technical troubleshooting
- Performance tuning
- Linux administration
- Storage systems
Disclaimer
I hereby, declare that all the information stated above is true to the best of my knowledge and belief.
Personal Information
Date of Birth: 10/11/86
Phone
cell, +1 8326966469
Timeline
Senior Site Reliability Engineer
Cohesity Inc
12.2022 - Current
System Engineer
Hewlett Packard Enterprise
07.2015 - 12.2022
Senior software Engineer
Cisco systems
02.2015 - 07.2015
Software Engineer
HPE
06.2008 - 01.2015
Bachelor of Engineering - Electronics & Communication
Anna University