Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Goran Kovcic

Cleveland,OH

Summary

Adept at driving growth and enhancing customer satisfaction, I leveraged compelling presentations and persuasive negotiation skills at Atlantic Food Distributors and Angi Inc to establish vital accounts and boost sales. With a keen eye for quality assurance and a commitment to excellence, my strategies consistently resulted in improved operational efficiency and customer service excellence.

Overview

9
9
years of professional experience

Work History

Assistant Coach

Hawken Athletics
08.2024 - Current
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Outside Sales Representative

Atlantic Food Distributors
11.2022 - 11.2023
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Contacted new and existing customers to discuss ways to meet needs through specific products and services.

Kitchen Manager

Eddie's Pizzeria Cerino
09.2021 - 11.2022
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Checked and tested foods to verify quality and temperature.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Line Cook

Marble Room Cleveland
11.2018 - 08.2021
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Grilled meats and seafood to customer specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Line Cook

Eddie's Pizzeria Cerino
08.2015 - 11.2019
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Grilled meats and seafood to customer specifications.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Education

Associate of Arts - Hospitality Management

Cuyahoga Community College
Cleveland, OH
05.2022

High School Diploma -

Brunswick High School
Brunswick, OH
05.2016

Skills

  • Customer Service
  • Contract Management
  • Attention to Detail
  • Compelling presentations
  • Proposal Development
  • Sales closing
  • Persuasive negotiator
  • Computer Skills
  • Quality Assurance
  • Product Rotation
  • Recruitment

Languages

Serbian
Native or Bilingual

Timeline

Assistant Coach

Hawken Athletics
08.2024 - Current

Outside Sales Representative

Atlantic Food Distributors
11.2022 - 11.2023

Kitchen Manager

Eddie's Pizzeria Cerino
09.2021 - 11.2022

Line Cook

Marble Room Cleveland
11.2018 - 08.2021

Line Cook

Eddie's Pizzeria Cerino
08.2015 - 11.2019

Associate of Arts - Hospitality Management

Cuyahoga Community College

High School Diploma -

Brunswick High School

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Goran Kovcic