Gordon Bessinger
Elmira,MI
Summary
Dynamic Field Service Technician with extensive experience at MacAllister Machinery Company, excelling in troubleshooting and repair. Known for exceptional customer service and a positive attitude, I effectively maintain and enhance my customer fleet. Proven mechanical aptitude and teamwork skills drive successful outcomes in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Field Service Technician
MacAllister Machinery Company
10.2021 - Current
Onsite technician for Rieth Riley. Included the following tasks.
-Maintain customer fleet. (services/repairs)
-Parts orders
-Direct customer contact
-Regulate work load
-Discuss repair options
-Maintain service truck
Field Service Technician
MacAllister Machinery Company
11.2019 - 10.2021
Onsite technician for Rieth Riley. 2nd Shift. Involved same job responsibilities as current position.
Service Technician
MacAllister Machinery Company
05.2017 - 11.2019
Grand Rapids internal heavy equipment technician.
College Student
MacAllister Machinery Company
06.2015 - 05.2017
Attended Think Big program, with on hands training onsite in Grand Rapids shop.
Education
Associate of Applied Science - Caterpillar Equipment
Owens Community College
Perrysburg, OH05-2017
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Customer service
- Teamwork and coordination
- Mechanical aptitude
- Training and mentoring
- Customer training
- Technical support
- Courteous and professional
Timeline
Field Service Technician
MacAllister Machinery Company
10.2021 - Current
Field Service Technician
MacAllister Machinery Company
11.2019 - 10.2021
Service Technician
MacAllister Machinery Company
05.2017 - 11.2019
College Student
MacAllister Machinery Company
06.2015 - 05.2017
Associate of Applied Science - Caterpillar Equipment
Owens Community College
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