Summary
Overview
Work History
Education
Skills
Certification
3D Printing CAD
Timeline
Barista
Gordon Calvert

Gordon Calvert

Glen Burnie,MD

Summary

Dedicated Lead Technician with 5 years overseeing smooth, efficient operations in Manufacturing. Proficient in managing both production operations and departmental personnel. Prepared to apply deep technical knowledge and deft personnel management skills to streamline employers' technical operations.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Technician

Northrop Grumman Mission Systems
06.2019 - Current
  • Lead a team of 20+/- specialists to set up and run complex process equipment; including but not limited to: automated drilling, chemical plating, cross sectional equipment, and imaging.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Planned, scheduled, and delegated daily work to team of employees to meet.
  • Collaborated closely with industrial, quality, and manufacturing engineers to identify and eliminate production bottlenecks, driving significant improvements in process efficiency.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize product output.
  • Led monthly meetings to coordinate support efforts across multiple departments.
  • Offered valuable insights into refining work instructions, ensuring streamlined operations and enhanced production quality and product safety.
  • Leveraged Lean/5S expertise to reduce waste and enhance productivity.

Service Technician

Advance Business Systems
01.2018 - 06.2019
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Initiated and led a novel tech mentoring program, empowering new technicians to acquire essential skills and adopt best practices, resulting in enhanced time management and superior quality of service.
  • Collaborated as a key member of a 3-person technician team responsible for the comprehensive maintenance and repair of all office solutions and networking systems across Baltimore County and Anne Arundel County public schools, ensuring seamless connectivity and functionality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Provided technical support and maintenance services for range of computer hardware and software.

Education

Bachelor of Science - Management Information Systems

University of Maryland - University College
Hyattsville, MD
12.2024

Associate of Science - Computer Science

Anne Arundel Community College
Arnold, MD
09.2016

Skills

  • Expertise in SAP
  • Lean 5S implementation
  • Cadstar
  • IPC 600
  • Large team leaderdship
  • Microsoft 365 suite proficiency
  • Technical Documentation
  • Organization and Time Management
  • Analytical and Critical Thinking
  • Training and Development
  • PPE Compliance
  • Staffing Requirements

Certification

  • IPC-600
  • IPC-610
  • Lean 5S


3D Printing CAD

 Engage in CAD to conceptualize and design unique, original projects, showcasing creativity and advanced technical proficiency. 

Timeline

Lead Technician

Northrop Grumman Mission Systems
06.2019 - Current

Service Technician

Advance Business Systems
01.2018 - 06.2019

Bachelor of Science - Management Information Systems

University of Maryland - University College

Associate of Science - Computer Science

Anne Arundel Community College

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Gordon Calvert