GORDON E. STEVENS
Whitestown
Summary
Senior Supply Chain Executive with expertise in General, Commercial and end-to-end distribution center management. Proven track record of reducing costs, improving efficiency, and converting vision into deliverables. Leader of cross-functional teams aligning both business and financial objectives.
Overview
23
23
years of professional experience
Work History
Commercial Manager
NewCold
Lebanon, IN
01.2024 - 02.2026
- Financial accountability for commercial storage contracts within the largest US automated cold storage facility grossing over $200 million in revenue annually
- Coordinated facility tours and presentations for prospective clients, showcasing the value proposition effectively.
- Identify and oversee implementation of continuous improvement objectives focusing on systems, processes, execution, and utilization
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Facilitated smooth transitions during client onboarding, ensuring all necessary documentation was completed accurately and submitted in a timely manner.
- Created and narrated compelling presentation decks to gain approval for ideas and communicate results.
- Developed and maintained strong relationships with commercial clients to drive retention and satisfaction.
- Analyzed client needs to tailor solutions, enhancing service delivery and product alignment.
- Developed and implemented pricing strategies to maximize profitability across product lines.
Operations Manager
Bakemark
Burlington, NJ
01.2022 - 08.2022
- Direct all warehouse, transportation, inventory, and facility functions
- Ensure compliance with all company and regulatory agencies including DOT, AIB, Department of Agriculture, USDA, and OSHA
- Analyzed transportation performance metrics to identify areas for cost reduction initiatives: Third party carrier usage reduced by $150k per period within 6 weeks.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Senior Manager Order Fulfillment/Inventory Control
Harlequin Distribution Center
Depew, NY
12.2019 - 08.2020
- Accountable for retail order fulfillment and coordination of inventory accuracy / compliance of a 400 thousand square foot facility containing over 10 thousand SKU reporting directly to the General Manager
- Lead management team in communication of company Core Values driving respect, value added functions, bold actions, and team philosophy throughout the facility and within the 60+ reporting employees
- Conducted performance evaluations, compensation reviews and hiring to maintain appropriate staffing requirements.
- Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
- Leveraged data and analytics to make informed decisions and drive business improvements.
General Manager
Vistar of New York
Budd Lake, NJ
08.2016 - 10.2019
- Led operational strategy with annual budget, operations, sales, safety and compliance for a multi-site and multi-temp, food distribution facility generating $150 million in annual sales
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Lead team of department managers overseeing end-to-end distribution and B2B sales
- Re-structured the Transportation, Merchandizing and Inventory departments resulting in a 200% increase to EBITDA within 30 months
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage. Losses reduced by 50%
- Drove inbound process changes generating 200% increase to the lumping revenue line
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Operations Manager (Multi-Site)
Core-Mark
Los Angeles, CA
05.2013 - 08.2016
- Accountable for all division operations: Warehouse, Transportation, and Facility reporting directly to the division president and functional accountability to the Corporate Operations team
- Plan, present, and obtain fiscal operating budgets in excess of $14 million
- Ensure compliance with regulatory agencies; OSHA, DOT, AIB, Department of Agriculture
- Coordinate and ensure effective marshalling of DC inventory
- Monthly review of snap reports with Division President comparing planned vs. actual profitability
- Determine staffing requirements and approve merit and/or salary increases for over 125 personnel
Transportation Manager
Ulta Cosmetics
Phoenix, AZ
05.2011 - 05.2013
- Supervise staff of 30 exempt material handlers (Direct reports include: two shipping clerks, transportation coordinator and an assistant supervisor)
- Coordinate delivery schedules for 275 ULTA stores located throughout the United States
- Utilize and Develop relationships with 3rd party providers to improve supply chain effectiveness
- Reworked production/dispatch procedures, improved dispatch delays from 15 hours down to ZERO
- Analyzed product flow and directed changes resulting in 6,000 sq ft additional space and saved 20% handling time
- Negotiate rates with over the road carriers and ensure adherence to tariffs
Inventory Control Manager
McLane
Phoenix, AZ
01.2007 - 01.2010
- Improved Break/Shrink/Spoilage by 10% in 2008. Maintained .016 per case, a 20 % improvement from 2007 resulting in 36-month savings of more than $64,000
- Monitored expediting / ordering functions to ensure accurate sales are forecasted, responsible for managing 1400 SKU, 10 million in inventory
- Identified and improved production; built metrics, trained and motivated crew on an ‘improvement mindset’ dramatically increased from 550 units to a record 850 units per hour
- Managed inventory team including one manager and 4 admin. Processes monitored: Cycle counts, 9 counts, A/B counts, ensured Sarbanes Oxley requirements are maintained and reviewed all inbound receipts
- Determined staffing needs, organized training and development plans for new hires, completed reviews of direct reports and administrative staff, developed operating schedule reduced employee turnover 50% year over year
- Operating systems utilized: Outlook, AS400, Spyview, Trucks, Manugistics, Temp-Tale, Pimm Tale, Excel
Warehouse Manager
McLane
01.2005 - 01.2007
- Supervised 42 staff members including hiring, training, and teammate coaching
- Identified and analyzed perfect order compliance, increased from 90% to over 92%
- Responsible for scheduling and managing floor hours to minimize overtime and drive production—reduced overtime from 7% to less than 3% beating planned expectations
- Ensured safe operating conditions in a fast-paced environment with 1,500 weekly deliveries
Transportation Manager
McLane
01.2003 - 01.2005
- Supervised 45 route drivers and coordinated utilization of 30 vehicle fleet for delivery to 7 concepts
- Managed staffing needs of department including hiring, DOT compliance, and trained employees on routing program, improved route schedules reducing numerous miles and saving money
- Communicated with customers/drivers to improve on times, reduce downtime, and improve route efficiency
- Prepared written status reports based on route audits, customer visits, and key point indicators
- Maintained on time delivery compliance of 93% and adhered to Quality Assurance requirements
Education
Bachelor of Science - Transportation and Logistics
Iowa State University
Ames, IAAssociate of Science - undefined
Marshalltown Community College
Marshalltown, IASkills
- EBITDA % to NS from 154% to 360% within 30 months resulting in 6627m EBITDA improvement
- Inventory losses reduced from 423k annually to 189k annually (07/case to 03/case)
- Direct commercial management of National Brand account
- Implemented full driver payroll restructure/reroute resulting in 600K in operating expense reductions annually
- Reduced Transportation operating costs by 4 cents per case, netting a cost per NS reduction from 366% to 349%
- Coordinated inbound and outbound operations to ensure complete order fulfillment
- Implemented policies, maintained teammate progress reports, filed and responded to corrective actions
- Improved inbound receiving/replenishment functions by 17%
- Project oversite for a 350 thousand square foot distribution build out and operational ramp up
- Planned and presented division budgets to Executive management team
- Managed National Brand accounts including onboarding and full implementation of customer contracts
- Developed training program improved department retention from 50% to 100% year over year
- Lead company message delivery during union drive
- Contract terms negotiation
- Team Training
- Operations management
- Customer relationship management
- Key account management
- Sales support
- Product line management
- Product costing
- Sales presentations
Timeline
Commercial Manager
NewCold
01.2024 - 02.2026
Operations Manager
Bakemark
01.2022 - 08.2022
Senior Manager Order Fulfillment/Inventory Control
Harlequin Distribution Center
12.2019 - 08.2020
General Manager
Vistar of New York
08.2016 - 10.2019
Operations Manager (Multi-Site)
Core-Mark
05.2013 - 08.2016
Transportation Manager
Ulta Cosmetics
05.2011 - 05.2013
Inventory Control Manager
McLane
01.2007 - 01.2010
Warehouse Manager
McLane
01.2005 - 01.2007
Transportation Manager
McLane
01.2003 - 01.2005
Associate of Science - undefined
Marshalltown Community College
Bachelor of Science - Transportation and Logistics
Iowa State University