Gordon Franklin
Hot Springs Village,Arkansas
Summary
Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
35
35
years of professional experience
Work History
Farmers Insurance Agent
Farmers Insurance Agency/ Self Employed
06.2012 - Current
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Farmers Insurance District Manager
Farmers Insurance Companies
01.2008 - 06.2012
- Built positive and productive relationships with store and field leadership.
- Supervised 12 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
Farmers Insurance Agent
Farmers Insurance Agency/ Self Employed
09.1994 - 01.2008
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
Claims Specialist
State Farm
11.1987 - 09.1994
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
Education
Bachelor of Arts - Sociology
Arkansas Tech University
Russellville, AR12.1983
Skills
- Business Planning
- Operational Efficiency
- Agent Support
- Asset Protection Expertise
Accomplishments
- Achieved Championship Level Agency by exceeding production requirements with accuracy and efficiency.
- Documented and resolved claim issues which led to a positive result.
Life Member of Omega Psi Phi Fraternity Inc
Served as Keeper of Finance (Epsilon Phi, Memphis Tn).
Served on several(EP) committees including: Fund Raising, MSP Intake, Budget, Founders Day and Executive Committee.
Served as the Fifth District Investigator
Served as Fifth District Life Membership Foundation Representative.
Timeline
Farmers Insurance Agent
Farmers Insurance Agency/ Self Employed
06.2012 - Current
Farmers Insurance District Manager
Farmers Insurance Companies
01.2008 - 06.2012
Farmers Insurance Agent
Farmers Insurance Agency/ Self Employed
09.1994 - 01.2008
Claims Specialist
State Farm
11.1987 - 09.1994
Bachelor of Arts - Sociology
Arkansas Tech University
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