Gordon Johnson Jr
Omaha,NE
Summary
Personable and dedicated Customer Service experience for over 40 years. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with agents and clients. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships. Flexible and efficient Marketing Consultant. Successful at working with diverse agents to develop comprehensive approaches to marketing plans and products. Self-motivated insurance agent with 18 years experience in Life, Health and Medicare. Excellent relationship-building, multitasking and decision-making skills.
Overview
47
47
years of professional experience
Work History
School Bus Driver
Omaha Public Schools
Omaha, NE
09.2023 - Current
- Ensured strict adherence to traffic laws while driving bus along assigned route.
- Maintained scheduled arrival and departure times at designated stops throughout route.
- Assisted students in safely boarding and disembarking the bus.
Independent Insurance Broker
Johnson Insurance Solutions
Omaha, Nebraska
07.2005 - Current
- Presented and clearly explained insurance policy options based on clients' needs and goals.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Life Insurance Agent
AAA Nebraska
Omaha, NE
05.2023 - 06.2023
- Inbound/Outbound Lead calls
- Responded promptly to customer service calls and inquiries from individuals.
- Responsible for solving individual life insurance option in 50 states.
- Discussed plan features with customers and assisted in choosing best policies for individual needs.
Internal Marketing Consultant
Senior Market Sales
Omaha, NE
06.2022 - 05.2023
- Inbound/Outbound recruiting and marketing
- Promote company's product portfolio and services
- Support agents through proprietary technology platform tools
- Service agents with contracts, marketing tools and training
- Generate revenue through actively managing team roster
- Trusted advisor providing sound advise to the agents
Life Insurance Agent
Assurance IQ
Omaha, NE
11.2021 - 04.2022
- Inbound transferred Life customers (Licensed in 38 States)
- Communicate with clients to understand their needs and identify best life insurance options.
- Earned sales achievement badges and various bonus levels in new business milestones.
Internal Marketing Consultant
Senior Market Sales
Omaha, NE
05.2017 - 05.2021
- Inbound/Outbound recruiting and marketing
- Moved agents into production through being organized, supportive coaching and new marketing opportunities.
- Managed agent and agency relationships showing a commitment to compliance and carrier guidelines.
- Service existing agents by answering all questions accurately regarding new contracts, new business, certification and emphasis on Medicare Solution options.
- Support agents through proprietary technology platform tools
Agent/Field Sales Trainer
Physicians Mutual Insurance
Omaha, NE
07.2005 - 04.2017
- Recruit, trained and mentored all sales team members and offered continuous support for professional development.
- Strong experience in sales, customer service, Medicare, team building and problem solving.
- Motivate sales agents by delivering positive reinforcement and constructive feedback.
- Responsible for solving individual Health, Life and Retirement options in NE, IA, KS, MO and SD.
- Educated Seniors turning 65 into Medicare and Social Security on their rights, options and entitlements.
- Established consistent client relationships and referrals by setting high standards.
Assistant Store Manager
Office Depot Inc
Omaha, NE
02.2001 - 05.2005
- Answered customer questions and addressed problems and complaints in person and via phone.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Assistant Store Manager
Shopko Stores Inc.
Omaha, NE
08.1984 - 08.2001
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Assistant Store Manager
K-Mart Stores
Omaha, NE
06.1978 - 07.1984
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Education
Pharmacy (Pre-Pharmacy)
University of Nebraska At Omaha
Omaha, NESkills
- Customer and Agent Relations
- Inbound and Outbound Marketing
- Consultative Selling
- Organizational Skills
- Attention to Detail
- Execution
- Team Building
- Self Motivated
- Goal Driven Sales Professional
Timeline
School Bus Driver
Omaha Public Schools
09.2023 - Current
Life Insurance Agent
AAA Nebraska
05.2023 - 06.2023
Internal Marketing Consultant
Senior Market Sales
06.2022 - 05.2023
Life Insurance Agent
Assurance IQ
11.2021 - 04.2022
Internal Marketing Consultant
Senior Market Sales
05.2017 - 05.2021
Independent Insurance Broker
Johnson Insurance Solutions
07.2005 - Current
Agent/Field Sales Trainer
Physicians Mutual Insurance
07.2005 - 04.2017
Assistant Store Manager
Office Depot Inc
02.2001 - 05.2005
Assistant Store Manager
Shopko Stores Inc.
08.1984 - 08.2001
Assistant Store Manager
K-Mart Stores
06.1978 - 07.1984
Pharmacy (Pre-Pharmacy)
University of Nebraska At Omaha
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