Gordon Mead

• Managed daily operations of business, including hiring and training staff.
• Monitored performance of personnel against goals set forth by the company.
• Conducted performance reviews for employees on a regular basis.

Use Excel sheets for forecasting and work order creation.

• Provided technical support for technicians when troubleshooting complex mechanical problems.
• Implemented employee incentive programs designed to motivate staff members towards achieving higher levels of productivity.
• Analyzed warranty claims data in order to identify potential issues or recurring problems affecting customer satisfaction rates.
• Increased gross profit 124% over previous service manager and increased net profits over $50,000 each month year over year.

• Supervised maintenance amp parts operations to insure trucks and equipment was operational and safe for the next day of operation or locked out according to OSHA regulations and guidelines.
• Enforce company work rules and labor board policies.
• Kept parts logs and placed orders via email, portals, and phone calls if supplier was open.
• Delegated maintenance and support tasks according to skill sets and job descriptions.
• Maintained safety and maintenance records on over 150 pieces of equipment.

• I succeeded in filling the role of service Manager for a rapidly growing RV dealership in Tucson, AZ, and met every goal I set, or that was set for me.
• I increased profitability by a minimum of 25% for every month since I have taken the position, with March being the most profitable month the company has ever seen.
• I had been essential in freeing up the owner so that he no longer has to be involved in the everyday operation of the business.
• I had been essential in increasing the number of five star reviews and brought several new customers into the Frost RV family.

• Supervised a crew of seven technicians and service writers at an RV service center and increased profits nearly 25% over last years figures for every month since after I assumed the role of Service Manager.
• Relieved unnecessary stress from owner through management techniques and communication.
• Advised owner on possible sales tactics and specials to be run during the 'off season'.
• Began negotiations with other vendors, Generac, Rhino Liner, and Truma, to become a certified dealer for such.

• Took a shop with a minimal six month wait on units getting prepped to within two weeks.
• Took necessary steps needed in re-staffing the service department.
• Revamped pay system to increase productivity and increase quality using an hourly plus incentive program.
• Researched and procured additional parts resources to decrease costs while still providing OEM and quality aftermarket parts.
• Created a structured program to streamline payroll and calculations.

• Diagnose and repair medium and heavy duty International and Cummins diesel engines.
• Diagnose transmission failures and operational issues.
• Assist junior technicians with diagnostics and repair procedures, as well as computer usage and navigation.
• Supervised maintenance work during third-shift and passed instructions on to other shifts, as well.

• Diagnose and repair of 12, 13, 15, and 16 Liter Volvo and Mack diesel engines and related Systems.
• Diagnose and repair of Fuller and Meritor manual transmissions.
• Troubleshooting and repairs of electrical systems.

• Diagnose and repair of Caterpillar diesel engines ranging from 3116E to C-15, to include diagnostics and repairs up to overhauls in and out of frame.
• Diagnose and repair all vehicle related systems on buses, RVs, and medium to heavy duty Vehicles.
• Successfully managed the location in Show Low, AZ for one year before transferring back down to Tucson to work here.

• Diagnose and repairs of fleet units, mostly Volvo and International, up to and including major internal repairs of Cummins and Volvo engines.
• Fuller and Meritor transmissions, electrical systems, suspensions, brakes, etc.