Gordon Padgett
Waxahachie,TX
Summary
Experienced insurance professional with 5-year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant, and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager/Team Leader
Eberls Claim Service
Lakewood, CO
07.2021 - 01.2024
- Motivated and worked with onboarding team members to successfully integrate new employees into organization.
- Created comprehensive reports on account performance and presented them to senior management.
- Built and maintained productive relationships with customers and internal partners.
- Reduced process lags by training employees on best practices and protocols.
- Ensured compliance with industry regulations when dealing with clients.
- Completed day-to-day duties accurately and efficiently.
- Recognized by management for providing exceptional customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Leveraged EXCEL skills to input and compile data gathered from various sources.
DESK/Property Field Adjuster
Pilot Catastrophe
Mobile, AL
01.2020 - 01.2021
- Communicated regularly with clients regarding status updates on their claims.
- Investigated properties, classified damages and created estimates outlining repair costs.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Investigated and analyzed property damage claims to determine coverage, liability, and damages.
- Drafted statement of loss to summarize damages, payments and underlying policy coverage.
- Coordinated efforts between adjusters, contractors, attorneys, appraisers, and investigators, as needed.
- Determined liability by reviewing policy documents, contracts, and other relevant documents.
- Input claim information and payments into company database.
- Ensured that all payments made were valid according to state law.
- Developed strategies for resolving complex claims efficiently and cost-effectively.
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements.
- Negotiated settlements with claimants while adhering to company standards and procedures.
- Prepared comprehensive reports outlining findings from investigations into property damage claims.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Researched applicable laws and regulations related to property damage claims.
- Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
- Advised clients on best practices for preventing future losses due to property damage.
- Worked with clients to ensure timely completion of paperwork and claim processing.
- Investigated potentially fraudulent claims with focus on thoroughness, quality and cost control.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Texas Adjuster School
10.2019
Diploma -
Waxahachie High School
Waxahachie, TX05.1997
Skills
- Communication
- Time management and planning
- Computer- Excel, Word, Xactimate
- Customer service
- Professional, neatly dressed daily
- Management and leadership
- Relationship Building
- File and Record Management
- Property Damage Assessment
- Critical Thinking
- Decision-Making
- Coaching and Mentoring
- Settlement Negotiation
- Payment Processing
- Emergency Response
- Customer Service and Support
- Regulatory Compliance
- Damage Assessment
- Coverage Determination
- Team Training
Certification
- SYMBILITY CERTIFIED
- XACTIMATE 28
Timeline
Account Manager/Team Leader
Eberls Claim Service
07.2021 - 01.2024
DESK/Property Field Adjuster
Pilot Catastrophe
01.2020 - 01.2021
Texas Adjuster School
Diploma -
Waxahachie High School
Similar Profiles
Ross BumpassRoss Bumpass
Independent Adjuster at Eberls Claim Service LLCIndependent Adjuster at Eberls Claim Service LLC
SHAUNNA WILLIAMSSHAUNNA WILLIAMS
Flex Director at Eberls Claim ServiceFlex Director at Eberls Claim Service
Tracey PeoplesTracey Peoples
Team Lead at Eberls Claim ServiceTeam Lead at Eberls Claim Service
Javier GarciaJavier Garcia
Inside Property Adjuster at Eberls Claim Service- Tx Windstorm Insurance AssocInside Property Adjuster at Eberls Claim Service- Tx Windstorm Insurance Assoc
Amanda BarronAmanda Barron
Campus Executive Director at Arabella of Red Oak Senior Living - Civitas Senior LivingCampus Executive Director at Arabella of Red Oak Senior Living - Civitas Senior Living