Gordon Prempeh
Dallas-Richardson,Texas
Summary
Diligent and motivated professional with a strong work ethic. Consistently committed to achieving goals and exceeding expectations. Demonstrated ability to tackle challenges with enthusiasm
Overview
1
1
Certification
Work History
Customer Service Agent
Mci Valor Intelligent Processing
Dallas Texas
04 2024 - 05 2024
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Resolved customer complaints with empathy, resulting in increased business and quick assessments.
- Handling Customer PII( Personal Identifiable Information).
Seasonal Associate
Amazon
Richardson Texas
11 2023 - 03 2024
- Sorted and organized items.
- Lifted up to 50 pounds.
- Using RF scanner.
- Navigated challenging situations calmly and professionally, demonstrating strong conflict resolution skills during tense interactions.
Temp Surveyor
Luce Research
Dallas Texas
08 2023 - 10 2023
- Outbound customer service calling people and requesting them to participate in local surveys.
- Scheduling
- Data Entry
- Handling Personal identifible information
Temp IT Support Specialist
Petsmart
Dallas
10 2022 - 02 2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer questions and requests for products, services, and company information.
- Ticket Escalator, Transferring. Changing customers password username
- Customer Account Access for payment entry or order
- Handling (Sensitive) Personal Identifible Information
Education
Diploma - General Studies
North Dallas High School
06.2022
Skills
- Time Management
- Organizational skills
- Performance improvement
- Resourceful
- Responsible
- Hospitality
- Computer Skills
- Speech/Written/Non-verbal Communication
- Supervision and leadership
- Critical Thinking
- Attention to Detail
- Team building
Age
21
Tech Skills
Gmail, Yahoo, Microsoft Outlook, Zoom, Meetn, Skype, Microsoft Team Microsoft office 365 Microsoft OneDrive, Google Drive, Samsung Cloud, Macintosh, Windows, Icloud, Microsoft Bing,VPN,VMware, Active directory ex: aws, saleforce.
Languages
English
Native or Bilingual
Certification
- Cyber-Security
Issuer: Coursea
Date Issued: July/2023
Timeline
Customer Service Agent
Mci Valor Intelligent Processing
04 2024 - 05 2024
Seasonal Associate
Amazon
11 2023 - 03 2024
Temp Surveyor
Luce Research
08 2023 - 10 2023
Temp IT Support Specialist
Petsmart
10 2022 - 02 2023
Diploma - General Studies
North Dallas High School