Gordon Schneider
Katy,TX
Summary
Accomplished GSOC Supervisor at Apache Corporation, adept in team management and leveraging access control experience to enhance security operations. Spearheaded asset management tools' introduction and management, achieving significant facilities operational efficiencies. Renowned for exceptional employee engagement and strategic decision-making, consistently driving project success and operational excellence.
Overview
21
21
years of professional experience
Work History
AIM Center Supervisor
Apache Corporation
Houston, TX
09.2013 - 02.2025
- Oversaw successful introduction of tool for managing assets and workspaces in multiple international locations.
- Directed operations of Genetec and S2 security platforms with certified proficiency.
- Directed implementation and supervision of the company's ergonomics initiatives.
- Managed property entrances and exits for enhanced security.
- Led intelligence analyst team in 24/7 operations center.
- Tracked global travel operations.
- Ensured travelers received a briefing when traveling to a new location.
- Tracked and reported on key performance indicators related to GSOC operations.
- Identified suspicious activity to determine appropriate response.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Collaborated with vendors to evaluate new technology solutions that can be used to improve security posture.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Monitored CCTV systems to ensure safety and security of premises.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Implemented best practices regarding physical security measures at all sites.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Participated in industry conferences and seminars related to GSOC topics.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Analyzed security incidents in the organization, assessed potential risks, and provided guidance on corrective actions.
- Provided friendly and professional assistance to employees, visitors and customers.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Updated and maintained databases with current information.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Achieved cost-savings by developing functional solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized various software and tools to streamline processes and optimize performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Trained employees on additional job positions to maintain coverage of roles.
- Directed recruitment, hiring, and training of new staff members.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Established processes to ensure efficient workflow throughout the organization.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored staff performance and addressed issues.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coached, mentored and trained team members in order to improve their job performance.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Reviewed completed work to verify consistency, quality, and conformance.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Sales Specialist
Sears Department Store
Webster, TX
01.2010 - 09.2013
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Attended weekly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Answered customer inquiries regarding product features, pricing, and availability.
- Received and displayed product shipments on store retail shelves upon delivery.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Organized stockroom shelves according to size, color or style.
- Placed special orders or called other stores to find desired items.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers to determine wants or needs.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Worked with cross-functional teams to achieve goals.
- Operated equipment and machinery according to safety guidelines.
- Handled customer complaints in a professional manner.
- Monitored trends in the industry to stay informed about competitive landscape.
Mascos
All About Clownin' Around With Suzzala Your Clown And Friends
Houston, TX
01.2005 - 08.2012
- Greeted and interacted with children, families, and guests during events.
- Posed for pictures with guests and excelled at improvisation and story-telling.
- Observed choral leaders or prompters for cues or directions in vocal presentation.
- Dressed in costume to create character and provide memorable experience for guests.
- Ensured safety of children when performing stunts or acrobatics.
- Improved guest experiences by collaborating with entertainment team on production changes.
- Developed scripts for skits to be performed at games or other sporting events.
- Facilitated crowd participation through cheers, chants, songs.
- Created a positive atmosphere by exhibiting enthusiasm while in costume.
- Managed time effectively between multiple appearances throughout the day.
Sales Associate
Cash America
Houston, TX
07.2010 - 03.2011
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Attended weekly team meetings to review performance goals and objectives.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Ticketed, arranged and displayed merchandise to promote sales.
- Answered customer inquiries regarding product features, pricing, and availability.
- Answered incoming telephone calls to provide store, products and services information.
- Organized stockroom shelves according to size, color or style.
- Placed special orders or called other stores to find desired items.
- Cleaned shelves, counters and tables to maintain organized store.
- Provided accurate information about products, prices and services.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Greeted customers to determine wants or needs.
- Collected payments and provided accurate change.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Used technology resources to assist customers in locating and selecting items.
- Handled returns and exchanges according to company policies.
- Prepared merchandise for purchase or rental.
- Upsold additional items based on customer interests and needs.
Cashier
Arlan's Market
Seabrook, TX
01.2004 - 01.2007
- Maintained work area and kept cash drawer organized.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Greeted customers promptly and responded to questions.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
- Performed other duties as assigned by management.
- Offered customers carry-out service at completion of transaction.
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Clear Lake High Scool
Houston, TX05-2009
Skills
- Team management
- Employee retention
- Task delegation
- Employee engagement
- Workplace safety
- Industry expertise
- Recruitment and hiring
- Schedule development
- Workflow management
- Decision-making
- Budget management
- Risk management
- Team building
- Payroll processing
- Policy and procedure development
- Operations management
- Verbal and written communication
- Employee motivation
- Performance management
- Priority management
- Inventory oversight
- Policy enforcement
- Training and mentoring
- Department organization
- Attention to detail
- Expectation setting
- Quality control
- Public speaking
- Staff education
- Project management
- Process improvement
- Genetec experience
- Lenel - S2 experience
- X-Protect Milestone experience
- Eptura - iOffice experience
- Eptura - Proxyclick experience
- MS office experience
- Employee development
- Staff discipline
- Relationship building
- Conflict resolution
- Goal oriented
- Documentation and reporting
Timeline
AIM Center Supervisor
Apache Corporation
09.2013 - 02.2025
Sales Associate
Cash America
07.2010 - 03.2011
Sales Specialist
Sears Department Store
01.2010 - 09.2013
Mascos
All About Clownin' Around With Suzzala Your Clown And Friends
01.2005 - 08.2012
Cashier
Arlan's Market
01.2004 - 01.2007
High School Diploma -
Clear Lake High Scool
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