Hi, I’m
Gordon Sill
Bradenton,FL
Summary
Energetic and personable professional with a positive and kind disposition, seeking a role that involves growth and fosters positive interactions. Committed to leveraging interpersonal skills to contribute to a dynamic team and create memorable customer experiences.
Overview
11
years of professional experience
1
Language
Work History
DutchCrafters
Customer Care Sales Specialist
01.2023 - Current
Job overview
- Managed all customer accounts to secure customer satisfaction and repeat business.
- Demonstrated strong sales track record, contributing to over $180,000 in product sales.
- Delivered exceptional customer service to each customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided unique customer care by responding to requests, assisting with product selection and handling shipping and delivery requests.
PropLogix
Sr Property Analyst
04.2019 - 08.2022
Job overview
- Built relationships with Title Companies, Property Management Companies, and Real Estate Attorneys to obtain legal documents prior to closings on properties throughout the State of Florida.
- Exercised time management on up to 50 different properties at a time, to ensure timely and accurate information regarding HOA dues and fees, as well as collections information, community rules, and closing costs related to association property.
- Answered questions, updated orders as needed, and performed detailed analysis on each report/estoppel letter obtained to ensure accuracy.
- Learned new software designed by PropLogix Development team. Also used Adobe Acrobat, Microsoft Office, and State and County websites to perform daily tasks.
- Developed new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out daily duties accurately and efficiently.
- Offered friendly and efficient service to customers, and handled challenging situations.
24/7 Intouch- Netflix
Customer Service Agent
09.2018 - 04.2019
Job overview
- Implemented troubleshooting guidance on a diverse range of media devices, dealing with Netflix application.
- Updated billing information, refunds, charges, account changes and cancellations for 50-65 customers per day.
- Advised and equipped each caller to be self-sufficient by sending out resources and articles to help troubleshoot their devices in any given situation.
- Encouraged and sold customers on upgrading Netflix subscriptions based on their individual needs.
Captel Service Specialists
Captioning Assistant
04.2018 - 08.2018
Job overview
- Composed captions using voice recognition software to Captel Phone users dealing with hearing impairment, ensuring clear communication.
- Transcribed and edited up to 100 calls per day in real time, to ensure clear understanding for all users.
- Maintained 90% accuracy on each call using voice to text software.
- Provided excellent customer service by dictating and captioning variety of conversational topics verbatim
Norwegian Cruise Lines- Pride Of America Vessel
Waiter/ Room Service Server
11.2013 - 07.2017
Job overview
- Confidently connected with more than 2,000 guests both personally and over phone while being approachable and patient.
- Handled complaints of guests and resolved them to a mutually beneficial resolution.
- Worked with and served a diverse range of crew and guests, ensuring a once in a lifetime vacation experience.
- Utilized promotions to upsell guests on beverages, food items, and other opportunities to enhance their voyage on the Pride Of America vessel.
Education
North Park UniversityChicago, IL
Bachelor of Arts from Communication Studies
06.2012
Skills
- Written Communication
- Report Compilation
- Relationship Building
- Vendor relationship management
- Data Entry
- Attention to Detail
- Microsoft Office
- CRM Software
- Customer Relationship Building
- Product Sales
- Payment Processing
- Client Account Management
- Attention to detail
- Order Processing
- Call Documentation
- Understanding Customer Needs
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Sales Specialist
DutchCrafters
01.2023 - Current
Sr Property Analyst
PropLogix
04.2019 - 08.2022
Customer Service Agent
24/7 Intouch- Netflix
09.2018 - 04.2019
Captioning Assistant
Captel Service Specialists
04.2018 - 08.2018
Waiter/ Room Service Server
Norwegian Cruise Lines- Pride Of America Vessel
11.2013 - 07.2017
North Park University
Bachelor of Arts from Communication Studies
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