Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessDevelopmentManager
Gordon Vance

Gordon Vance

Sparks,NV

Summary

Punctual, reliable and dedicated to teamwork. Extensive training in leadership roles. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience
2
2
years of post-secondary education
4
4
Certifications

Work History

Freight Conductor

Union Pacific
Sparks , NV
02.2023 - 07.2023
  • Inspected train in motion and stationary to determine proper functionality.
  • Negotiated and directed train and rail cars movement.
  • Cut, switched and supervised loading and unloading of railcars.
  • Performed daily inspections on switches.
  • Prepared forms, required reports, switch lists and train orders daily.
  • Communicated with train dispatchers to obtain and adjust directions.
  • Inspected locomotives and rail cars for necessary maintenance before, during and after long routes and for regular maintenance requirements.
  • Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
  • Operated controls to activate track switches and traffic signals.
  • Signaled crew members, utilizing hand or flag signals, radio communications and lantern.

Equipment Associate

United Rentals
Sparks, NV
10.2021 - 02.2023
  • Performed daily equipment checks by recharging batteries and lubricating equipment parts.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
  • Performed preventive maintenance to prolong life of equipment.
  • Made necessary adjustments to machinery for optimum performance.
  • Assisted with loading and unloading equipment for customers
  • Provided training for customers unfamiliar with heavy equipment

Overnight Stocker

Home Depot
Sparks , NV
06.2021 - 10.2021
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

Machine Operator

Panasonic
Sparks , NV
12.2020 - 05.2021
  • Complied with company and OSHA safety rules and regulations.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Operated machining equipment safely with team of operators.

Customer Assistant

Office Depot Inc
Carson City, NV
08.2020 - 12.2020
  • Documented customer concerns and inquiry resolutions in internal computer system.
  • Listened to customers in actively to assess issues and provide accurate information.
  • Researched and resolved account and service problems with friendly, knowledgeable support.
  • Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
  • Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
  • Managed efficient cash register operations.

Shop Lead

Uhaul
Reno, NV
09.2019 - 07.2020
  • Kept detailed records of all repairs, labor involved, and parts used and input data to company database.
  • Prepared appropriate maintenance forms and records for accountability.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Monitored shop equipment to maintain safe working condition.
  • Adjusted, repaired or replaced defective automotive parts.
  • Worked closely with Shop Manager to ensure that each assignment was finished ahead of its deadline.
  • Inspected completed work to assess quality and identify skill or ability issues.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.

Customer Service Representative

Uhaul
Reno, NV
10.2017 - 09.2019
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked with managers to develop service improvement initiatives.
  • Reviewed account and service histories to identify trends and issues.
  • Upheld privacy and security requirements established by Company executives
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.

Store Associate

AutoZone
Reno, NV
02.2016 - 11.2017
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Drove sales by successfully employing strategies such as upselling and cross-selling.

Education

GED -

Northern Nevada Literacy Council
Reno, NV

Associate - Criminal Justice

Truckee Meadows Community College
Reno, NV
07.2021 - Current

Skills

Project organizationundefined

Certification

Forklift Certification

Timeline

Freight Conductor

Union Pacific
02.2023 - 07.2023

Equipment Associate

United Rentals
10.2021 - 02.2023

Associate - Criminal Justice

Truckee Meadows Community College
07.2021 - Current

Overnight Stocker

Home Depot
06.2021 - 10.2021

Machine Operator

Panasonic
12.2020 - 05.2021

Customer Assistant

Office Depot Inc
08.2020 - 12.2020

Shop Lead

Uhaul
09.2019 - 07.2020

Customer Service Representative

Uhaul
10.2017 - 09.2019

Store Associate

AutoZone
02.2016 - 11.2017

GED -

Northern Nevada Literacy Council

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