Summary
Overview
Work History
Education
Skills
Timeline
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GORDON WATKINS III

Baltimore,Maryland

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience

Work History

Fulfillment Center Associate

Amazon
Baltimore, MD
08.2021 - Current
  • Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
  • Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
  • Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Streamlined packing procedures by keeping detailed track of over 50 pounds of items daily stocked packing and identifying areas for improvement.

Bakery Clerk

Giant Food
Baltimore, MD
07.2020 - 07.2022
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • "Increased sales by 10%.

Sales Associate

Home Depot
Baltimore, MD
09.2017 - 09.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers displaying outstanding service.
  • Helped customers locate products and checked store systems for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories, and proper care for merchandise.
  • Managed over 50 customer calls per day.

Education

Bachelor of Science - MULTIMEDIA DESIGN & DEVELOPMENT

DeVry University
Downers Grove, IL
06.2019

Bachelor of Science - WEB DESIGN

DeVry University
Downers Grove, IL
06.2019

Skills

  • Tech Savvy
  • Critical Thinking
  • Team Player
  • Microsoft Office Applications Proficiency
  • Adobe Applications Proficiency
  • Detail Oriented
  • Interpretation and Translation Services
  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Verbal and Written Communication
  • POS Systems and Ordering Platforms

Timeline

Fulfillment Center Associate

Amazon
08.2021 - Current

Bakery Clerk

Giant Food
07.2020 - 07.2022

Sales Associate

Home Depot
09.2017 - 09.2020

Bachelor of Science - MULTIMEDIA DESIGN & DEVELOPMENT

DeVry University

Bachelor of Science - WEB DESIGN

DeVry University

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GORDON WATKINS III