Gordon Yee
Van Alstyne
Trust in yourself!
Summary
An adaptable, disciplined professional with a background in management and as a key contributor impacting sales, operational, budgetary, staffing and resource needs for a top tier company. Recognized as a strong leader and consensus builder able to provide planning, organizational and negotiation strengths that contribute to the success of a company; and deliver positive results through sound business decision making, planning and executing of activities, initiative in setting and meeting goals, and teamwork.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Director of Member Services
MetroTex Association of REALTORS
02.2020 - Current
- Developed innovative approaches that optimized resource allocation while maintaining high-quality support levels throughout periods of rapid growth.
- Initiated partnerships with other organizations that complemented existing offerings, expanding service options available to members dramatically.
- Streamlined communication processes for improved member engagement and increased retention rates.
- Championed a culture of continuous learning within the department, promoting ongoing professional development opportunities for team members.
- Implemented data-driven decision-making processes, optimizing the efficiency of member services operations.
Area Director
YouFit Health Clubs
06.2017 - 01.2020
- Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
- Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Monitored regional performance metrics, providing timely feedback and implementing corrective actions when necessary to ensure goals were achieved consistently across all locations.
- Performed audits to reduce and control loss and meet internal audit and compliance objectives.
Director of Sales
Central Payment Processing
09.2015 - 06.2017
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Achieved regional sales targets through effective territory management and relationship building with key clients.
- Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
- Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
- Developed high-performing sales teams through targeted recruitment, training, mentoring, and coaching activities.
Operations Manager
Bed Bath and Beyond
12.2012 - 06.2015
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
General Manager
LifeTime Fitness
12.2004 - 11.2011
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
Bachelor of Science - Electrical Engineering
12-2001
- Cherokee Nation Foundation Scholarship Recipient
- cum laude graduate
Skills
- Partnership building
- Multiple CRM platforms
- Outstanding time management skills
- Customer care experience
- Teamwork and collaboration
- Active listening
- Adaptability and flexibility
- Goal setting and achievement
- Business development and planning
- Unigraphics, Catia, C, Microsoft Suite
- Team recruiting and onboarding
- B to B sales
Affiliations
- Board member for AREAA
- Board member for Member Benefits of TxR
Certification
- Salesforce Certified Administrator - Salesforce.
- REALTOR® Association Certified Executive (RCE)
Languages
Chinese (Cantonese)
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Music, reading, video games
Timeline
Director of Member Services - MetroTex Association of REALTORS
02.2020 - Current
Area Director - YouFit Health Clubs
06.2017 - 01.2020
Director of Sales - Central Payment Processing
09.2015 - 06.2017
Operations Manager - Bed Bath and Beyond
12.2012 - 06.2015
General Manager - LifeTime Fitness
12.2004 - 11.2011
- Salesforce Certified Administrator - Salesforce.
- REALTOR® Association Certified Executive (RCE)
University of Michigan - Bachelor of Science, Electrical Engineering
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