Goretti Alvarez
Kansas City,MO
Summary
Successful at finding and connecting with borrowers to rehabilitate loans and obtain payments. Exceptional skills in research and relationship building. Good verbal and written communicator with expertise in Excell , Outlook, LexisNexis, Void.
Efficient Default Resolution Specialist experienced in student loan default processes and related compliance guidelines. Practiced multitasker with good problem-solving and conflict resolution skills developed over 10 years of related experience.
Flexible hard worker ready to learn and contribute to team success.
Overview
15
15
years of professional experience
Work History
Financial Purchase Specialist
Shamrock Trading Corporation
Kansas City, KS
10.2021 - Current
- Identified potential risks associated with clients' financial operations.
- Developed audit plans and strategies for assigned projects.
- Provided guidance and training to junior staff members on auditing techniques.
- Maintained detailed records on all activities conducted during the audit process.
- Conducted detailed financial analysis of clients' accounting records and internal controls to identify risks.
- Identified potential fraud by analyzing data trends and anomalies in financial information.
- Documented results of audits using corporate reporting software tools such as Tableau or Power BI.
- Performed audit procedures to validate financial report data.
- Prepared detailed audit workpapers for review by senior auditors.
- Supported efficient accounting operations with high-quality administrative support.
- Developed strategies for problem solving and conflict resolution among team members.
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assessed client data to detect potential fraud risks.
- Prioritized and organized tasks to efficiently accomplish goals.
- Maintained positive working relationship with fellow staff and management.
Default Resolution Specialist
Wright International Student Services
Overland Park, KS
08.2010 - 04.2020
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts and setting up payment plans.
- Made outbound calls and inbound calls to obtain account information from customers, businesses, and professional organizations.
- Answered 100+ inbound calls per day and directed to individuals or departments.
- Reviewed account and service histories to identify trends and issues.
- Trained new employees on procedures and policies to maximize team performance.
- Managed range of administrative tasks, including answering phones and responding to emails to keep office functioning efficiently.
- Pitched in to help with administrative tasks during periods of understaffing or employee absences.
- Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Located responsible parties by using advanced research skills.
- Adhered to company standards, federal guidelines and fair collection practices.
- Completed administrative tasks such as updating accounts, producing letters and organizing documents.
- Worked with borrowers to set up loan rehabilitation plans.
- Investigated issues with accounts, payments and other concerns and developed resolutions.
- Interpret, maneuver, and train on multiple web-based data systems.
- Analyze data and reports.
- Authorized for high security clearance for US Government applications.
- Communicate with all levels of management and customers.
- Maintain flexibility for multi-tasking.
Education
High School Diploma -
J. C Harmon High School
Kansas City, KSSkills
- Call Center Operations
- Data evaluation
- Inbound and Outbound Calling
- Microsoft Office expertise
- Skip tracing
- Research skills
- Updating accounts
- Contacting borrowers
- Multitasking
- Computer skills
- Organizational skills
- Customer service professional
- Active listening
- Document preparation
- Leadership
- Bilingual Customer Service Representative
- Collection processes
- Debt resolutions
- Quick learner
- Self-motivated
- High-energy attitude
- Strategic thinker
- Goal-oriented
Timeline
Financial Purchase Specialist
Shamrock Trading Corporation
10.2021 - Current
Default Resolution Specialist
Wright International Student Services
08.2010 - 04.2020
High School Diploma -
J. C Harmon High School
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